Diana Badalian
Dallas,USA
Summary
Dynamic professional with a proven track record at Catholic Charities Dallas, adept in accurate data entry and fostering client relationships. Leveraged fluency in multiple languages and social media marketing expertise to enhance client engagement and operational efficiency. Demonstrates exceptional project management abilities and a keen understanding of financial tools, driving customer satisfaction and process improvements.
Overview
17
17
years of professional experience
Work History
Case Manager / Data Entry Specialist (substitute)
Catholic Charities Dallas
08.2023 - Current
- Conduct eligibility screenings for prospective clients: refugees, asylee, Cuban/Haitian entrants, SIVs, parolees, and others as defined by ORR as eligible populations; provide orientation about the RMA program, intake, and enrollment in RMA; and support clients with all current issues throughout all subsequent steps in the RMA
- Proficient in creating and managing Excel spreadsheets, including data entry, balance reconciliation, and reporting
- Experienced in data input and processing to ensure accurate record-keeping, and seamless integration into company systems
- Skilled in activating customer debit cards, and maintaining detailed records to support financial operations
- Strong attention to detail and ability to handle large datasets efficiently
- Capable of analyzing data trends and generating insights to improve workflow processes
Social Media Expert
Digital agency Pocket Rocket
11.2016 - 04.2023
- Setting up advertising on social networks, such as Facebook and Instagram, and setting up analytics tools, including Meta Pixel, Google Analytics, and Google Tag Manager
- Optimized posts by utilizing relevant keywords in titles, descriptions and hashtags
- Collaborated with designers, copywriters and other professionals as needed to create compelling visuals that meet the needs of a particular platform or campaign
- Implemented A and B testing techniques when necessary in order to optimize content based on user engagement metrics
- Participated in brainstorming sessions with colleagues regarding new ways of engaging customers through digital channels
VIP Case Manager of the Private Banking
Pravex Bank
12.2007 - 11.2016
- Full support Yip-customers, individuals of all banking services, opening of high-end cards, opening of accounts (deposits, current, credit), presentation client's interests in the Bank, meetings and negotiations with potential customers of the Bank
- Advised customers on suitable investment opportunities based on their individual needs
- Developed and implemented strategies to increase customer satisfaction with personal banking services
Education
Master of Science - International Economics
Ukrainian State University of Finance
Kyiv07-2010
Master of Science - International Economics
Kyiv National Economics University
Kyiv05-2008
Skills
- German, Ukrainian, Russian languages fluency
- Accurate data entry and record-keeping
- Knowledge of basic accounting principles
- Social Media Marketing
- Project management abilities
- Client Relationship Management
- Experience handling cash and financial transactions
- Understanding in banking software and financial tools
Timeline
Case Manager / Data Entry Specialist (substitute)
Catholic Charities Dallas
08.2023 - Current
Social Media Expert
Digital agency Pocket Rocket
11.2016 - 04.2023
VIP Case Manager of the Private Banking
Pravex Bank
12.2007 - 11.2016
Master of Science - International Economics
Ukrainian State University of Finance
Master of Science - International Economics
Kyiv National Economics University
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