Diana Barnes
Kingman,AZ
Summary
Over twenty five years of professional real estate and customer service experience. Skilled in compiling and analyzing data and completing valuations. Gifted in oral and written communication focused on customer needs working to resolve problems. Remarkable work ethic possessing detail-oriented and hardworking nature.
Overview
25
25
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
Banker Insulation
06.2023 - Current
- Answer multi-line phone system, routing calls, delivering messages and assisting phone customers and walk-in customers with insulation.
- Read residential and commercial building plans to assist in completing insulation proposals.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
SENIOR REAL ESTATE APPRAISER
Henrico County Assessor
03.2019 - 10.2022
- Completed assessments and maintained a data base of 9,500 residential properties. Calculated current market values for Mass-Appraisal tax assessment purposes.
- Completed property inspections, analyzed and utilized building permits, building plans and maps to complete assessments.
- Provided excellent customer service to phone and walk-in customers. Educated owners about assessments, resolved concerns and defended valuations during public appeals.
CERTIFIED RESIDENTIAL APPRAISER
Independent Fee Appraiser
12.2015 - 12.2018
- Self employed appraiser completed appraisals of 1 to 4 unit residential properties throughout Denver metropolitan area.
- Completed appraisal reviews of 1 to 4 unit residential properties and testified as expert witness in property valuation disputes.
APPRAISER II
Broomfield County Assessor
10.2013 - 11.2015
- Completed Re-appraisal of 11,000 residential parcels for Mass Appraisal and tax assessment purposes.
- Developed values for all vacant land parcels and applied Present-Worth Discount to parcels under development.
- Processed 1,500 property tax protests and prepared appraisals for Board of Equalization and Board of Assessment Appeals, testifying as an expert witness for the County Assessor.
SENIOR STAFF APPRAISER/VALUATION MANAGER
Bank Of America/Washington Mutual Bank
04.1999 - 07.2011
- Performed complex desk and field reviews of appraisals for properties located in a 10 state region.
- Reconciled valuation reports including BPO's, appraisals and cost replacement reports for national REO portfolio valuation and liquidation.
- Responded to internal and external customer inquiries regarding valuations acting as liaison between staff and fee appraisers and mortgage sales associates.
Education
Real Estate
UNIVERSITY OF COLORADO AT BOULDER
Boulder, CO1997
Skills
- 25 years professional real estate valuation experience
- 7 years Mass Appraisal and tax assessment experience
- 10 years residential appraisal review experience
- 5 years residential appraisal experience
- Expertise in analyzing zoning requirements, maps, building permits, plans and construction processes
- Proficient in using CAMA databases, Microsoft Word, Outlook, Excel and Adobe/PDF
- Proven customer service skills with exceptional oral and written communication abilities
Timeline
ADMINISTRATIVE ASSISTANT
Banker Insulation
06.2023 - Current
SENIOR REAL ESTATE APPRAISER
Henrico County Assessor
03.2019 - 10.2022
CERTIFIED RESIDENTIAL APPRAISER
Independent Fee Appraiser
12.2015 - 12.2018
APPRAISER II
Broomfield County Assessor
10.2013 - 11.2015
SENIOR STAFF APPRAISER/VALUATION MANAGER
Bank Of America/Washington Mutual Bank
04.1999 - 07.2011
Real Estate
UNIVERSITY OF COLORADO AT BOULDER
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