Hi, I’m
Diana Beltran Cooke
Charlotte,NC
Summary
Dependable, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
17
years of professional experience
Work History
Aqua E Vino
Bartender/Server
01.2017 - 08.2023
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Managed bar and inventory.
Sleep Inn Hotel
Front Desk Agent
02.2015 - 06.2016
Job overview
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used hotel software to process reservations, check-ins and check-outs.
Self-employeed
Cake Decorator
01.2007 - 02.2015
Job overview
- Designed specialty cakes for weddings, birthdays, and graduations and showers.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
Education
CPCC Central Campus Charlotte, NC
GED
Skills
- Multitasking Abilities
- Self-Motivated
- Flexible and Adaptable
- Teamwork and Collaboration
- Bilingual/Spanish
- Coordinate Housekeeping
Languages
Spanish
Native or Bilingual
Timeline
Bartender/Server
Aqua E Vino
01.2017 - 08.2023
Front Desk Agent
Sleep Inn Hotel
02.2015 - 06.2016
Cake Decorator
Self-employeed
01.2007 - 02.2015
CPCC Central Campus
GED
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