Diana Bernholdt
Wheaton,IL
Summary
Driven insurance professional with 25-year career claims handling experience, who is detail-oriented, self motivated, knowledgeable with excellent customer service and documentation skills. Efficiently handles high case volumes with accuracy and care.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Senior Claims Adjuster
Gallagher Bassett Services Inc.
Itasca, IL
12.2004 - Current
- Prioritized and organized tasks to efficiently accomplish service goals to complete day-to day duties accurately and efficiently while working remotely.
- Interviewed claimants, witnesses, and client employees to determine pertinent claim information.
- Analyzed police reports, medical treatment records, medical bills, surveillance, and photos to determine liability.
- Negotiated settlements with claimants and attorneys in order to achieve a fair resolution of claims pre suit.
- Provided exceptional customer service to claimants, attorneys, and client by communicating information and actively listening to concerns.
- Discussed current cases and resolutions in quarterly claim reviews.
Claims Adjuster
Gallagher Bassett Services Inc.
Itasca, IL
12.1998 - Current
- Completed investigations, reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Maintained accurate documentation of all claim activity within designated system.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Delivered exceptional customer service by communicating information and actively listening to concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Business Support Specialist
General Accident Insurance
Warrenville, IL
08.1995 - 11.1998
- Organized filing systems for documents and records
- Operated photocopiers, scanners, facsimile machines, and personal computers.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy
Kindergarten Teacher
Children's World Learning Center
Glen Ellyn, IL
05.1982 - 08.1995
- Designed lesson plans based on a curriculum to foster student engagement and to encourage learning.
- Planned and executed class field trips to keep students safe and educate about related topics.
- Developed Summer camp program for school-age children.
- Received master teacher award for exemplary teaching methods and characteristics.
Education
Bachelor of Science - Elementary Education
Illinois State University
Normal, IL05-1982
Skills
- Effective Communication Abilities
- Claims Investigations
- Highly Motivated
- Claims File Management Processes
- Caseload Management
- Exemplary Conflict Resolution Techniques
Certification
- Maintained 26 state licenses for adjusting claims
- Completed 24 hours of continuing education
- Attended web seminars as offered
- INS 21 - Property and Liability Insurance
- INS 22- Personal Lines Insurance
Accomplishments
- Was selected to participate in mentorship program of new adjusters to teach claims process, system use, handle claimant/ attorney calls, maintain daily diary, evaluate liability, and negotiate claims.
References
References available upon request.
Timeline
Senior Claims Adjuster
Gallagher Bassett Services Inc.
12.2004 - Current
Claims Adjuster
Gallagher Bassett Services Inc.
12.1998 - Current
Business Support Specialist
General Accident Insurance
08.1995 - 11.1998
Kindergarten Teacher
Children's World Learning Center
05.1982 - 08.1995
Bachelor of Science - Elementary Education
Illinois State University