Diana Bethea

Assist customers, professionally and accurately, with the lease end process, while utilizing a combination of customer service and sales skills to discuss lease end options and obligations. Review motor vehicle lease agreements, voluntary protection coverages and any additional required documentation to ensure the account is closed by lease maturity date and each customer is well informed of the lease end termination steps. Handle high call volume and deliver exceptional customer service, while meeting set departmental objectives in a fast pace environment

• Assist clients in home buying process. Provide excellent customer service and experience while taking the initial application (over the phone or in person), discuss loan products and rates, negotiating terms of contract and educating clients the entire process. Provide assistance and answer any questions clients may have after Closing, for the life of the loan. Know the process of Loan Approval from origination through funding. Collaborate with underwriters to ensure timely approval as well as compliance with federal and state regulations

• Making daily entries for items imported to USA from Japan, particularly auto parts, ensuring that all customs requirements are met, Customs dues are paid and all documentation is completed in a timely manner

• Staff accountant, worked alongside a CPA, for a local business owner. Completed Ledger Accounts entries, Accounts Payable, Accounts Receivable, prepared monthly accounts reconciliation, monthly and quarterly financial statements for the businesses owned. Started as an internship and turned into a full time position