DIANA L. BIGGS
GOODYEAR,AZ
Summary
With a strong training background and a diligent work ethic, I am well-prepared to excel as a professional. My commitment to achieving goals is evident in the my dedication to continue learning and skill development, also ensuring I stay up-to-date with industry techniques. I'm known for being highly responsible, hardworking, and detail-oriented, and I strive to make a positive impact in the work environment and drive long-term success for any company I work for.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Admission Coordinator / LNA
Phoenix Mountain Post Acute
11.2022 - 03.2025
- Admit residents in accordance with established policies and procedures in a timely manner
- Answer referrals on portals, emails, and phone calls
- Arranged transportation as necessary for admissions
- Welcome tours of facility
- Insurance verification
- Provide residents with admission packets, including resident rights, notice of privacy practices, and admission contracts
- Make sure all rooms are ready for new admissions and maintain an accurate record of available beds
- Work closely with other departments including nursing, finance, and administration to ensure a coordinated approach to admission and patient care
- Customer Service
Lead CNA NOC Shift
Phoenix Mountain Post Acute
03.2021 - 11.2022
- Provide patient care under the supervision of a registered nurse
- Helps patients with direct health care needs such as feeding, dressing, transferring patients, assisting with grooming / hygiene, changing bed linens and taking vitals
- Documenting in POC system
- Answering call lights in a timely manner
- Providing emotional support
- Safety procedures
- Stocking supplies
- Reduced patient stress levels through effective communication and active listening skills.
Special Needs Instructional Assistant
Palm Valley Elementary School
10.2015 - 10.2020
- I worked with individual students or small groups of students with special needs to reinforce learning and assist teacher on all facets of daily classroom management
- Assisted students with daily living activities such as toileting, hygiene, feeding, dressing and mobility
- Supported students with their social and emotional needs
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Participated in professional development workshops to stay current with educational best practices.
Manager
Barney's Kennels & Grooming
10.2002 - 06.2015
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Scheduled grooming appointment for 3 groomers and boarding reservations for 40 kennels
- Prepared client billing
- Maintaining client records
- Handled all incoming and outgoing calls on multi line system
- Managed the front desk
- Ordered supplies as needed
- Work in other areas as needed
- Customer service
- Cashier
Education
Phlebotomy Technician - NHA Phlebotomy Training Program
MEDSTAR ACADEMY
Peoria, AZ08-2025
Licensed Nursing Assistant - Nurse Aide Training Program
MEDSTAR ACADEMY
Peoria, AZ03.2021
HIGH SCHOOL DIPLOMA -
BURLINGTON COUNTY INSTITUTE OF TECHNOLOGY
Medford, NJ01.1993
Skills
- Motivated self-starter
- Proactive Approach
- Minimal supervision
- Collaborative Teamwork
- Professionalism
- Dedication to Service
- Infection control
- Moderate computer skills
- Client focused care
- Aseptic procedures
- Multitasking and organization
- Customer service
- Patient confidentiality
- Venipuncture
- Patient preparation
- Blood collection techniques
- Specimen labeling procedures
- Order of draw
- Patient communication
- HIPAA compliance
- Needlesticks safety
- Proper tourniquet application
Certification
- BLS Provider, 09/01/26, AHA
- Certificate of Successful Completion of an Arizona State Board of Nursing approved Nurse Aide Training Program, 02/01/21
- LNA License, 03/31/27
- AZ Food Handlers Card, 10/01/25
- AZ DPS Level One Fingerprint Clearance Card, 05/31/29
- Certificate of Successful Completion of an NHA Phlebotomy Training Program, 08/25
Hobbies and Interests
- Spending time with family
- Watching sports
- Long walks with my husband and our 3 dogs
- Camping
- Fishing
- Enjoying the outdoors
Timeline
Admission Coordinator / LNA
Phoenix Mountain Post Acute
11.2022 - 03.2025
Lead CNA NOC Shift
Phoenix Mountain Post Acute
03.2021 - 11.2022
Special Needs Instructional Assistant
Palm Valley Elementary School
10.2015 - 10.2020
Manager
Barney's Kennels & Grooming
10.2002 - 06.2015
HIGH SCHOOL DIPLOMA -
BURLINGTON COUNTY INSTITUTE OF TECHNOLOGY
Phlebotomy Technician - NHA Phlebotomy Training Program
MEDSTAR ACADEMY
Licensed Nursing Assistant - Nurse Aide Training Program
MEDSTAR ACADEMY
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