Diana Bonilla
Greensboro,NC
Summary
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Solid background performance in quality assurance data documentation and record keeping. Eager to learn and quick to adapt. Hands on team member who is able to take notes and learn new process. Very good at achieving what is expected of myself and my work.
Overview
2
2
years of professional experience
Work History
CASS/Quality Assurance Analyst
IAero Airways
09.2022 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Fixed identified issues to improve workflows.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
- Organized and maintained work environment to allow for maximum productivity.
- Examined events in application log management and monitoring tool to identify root causes for failures.
- Advised developers on problems with databases, performance and other issues.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Worked continuously with ARMS aviation data base system to maintain accurate records.
- Good professional email communication with pilots, maintenance, and supporting personnel.
- Knowledgeable in Word, Excel, PowerPoint.
- Organized and responsible for following appropriate procedures to maintain database accurate and curate reports. Weekly, Bi-weekly, and Monthly.
- Good time management and flexible hours. No issue working overtime on weekends.
- Familiar with aviation form and how to properly document data according with company procedures and guidelines.
- Good teamwork and work ethic. Helping fellow coworkers understanding and grasp concepts.
- Good at assisting QA Director on providing reports and keep data updated as needed.
Hostess
Amigos Restaurant & Cantina
04.2022 - 09.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Informed servers of newly seated parties for speedy service
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
- Answered customer questions about hours, seating, and menu information
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Accommodated special seating requests for guests to enhance satisfaction.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
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Education
Associate of Applied Science - Aviation Management
Guilford Technical Community College
Greensboro, NC06.2022
Associate of Applied Science - Aviation Management
Guilford Technical Community College
Jamestown, NC01.2025
Skills
- Issue Resolution
- Collaboration and communication
- Documentation skills
- Decision-Making
- Team Collaboration
- Workload Management
- Recordkeeping abilities
- Results and Deadline-Driven
Languages
Spanish
Native or Bilingual
Timeline
CASS/Quality Assurance Analyst
IAero Airways
09.2022 - Current
Hostess
Amigos Restaurant & Cantina
04.2022 - 09.2022
Associate of Applied Science - Aviation Management
Guilford Technical Community College
Associate of Applied Science - Aviation Management
Guilford Technical Community College