Summary
Overview
Work History
Education
Skills
Timeline
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Diana Brown

Online Order Fulfillment Coach
Erwin,NC

Summary

Dynamic professional with extensive experience at Walmart, excelling in leadership development and effective communication. Proven track record in driving business growth through innovative online fulfillment strategies and meticulous inventory management. Recognized for high energy and a personable approach, consistently enhancing team performance and customer satisfaction.

Overview

29
29
years of professional experience

Work History

Online Fulfillment Coach

Walmart
02.2023 - Current


  • Works well in a team setting, providing support and guidance.
  • Launched In Home Delivery
  • Maintains Company Metrics
  • Works Reports to improve availability/profitability
  • Tour to Teach

Online Fulfillment

Walmart
07.2020 - 02.2023
  • Launched Online Pickup and Delivery
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Assistant Grocery Manager

Walmart
02.2020 - 07.2020
  • Performed key tasks to promote inviting grocery store appearance.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Merchandising
  • Controlling Shrink

Manager in Training

Walmart
11.2019 - 02.2020


  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Manage financials
  • Driving Sales
  • Control Inventory
  • Control Shrinkage


Department Manager

Walmart
11.2017 - 11.2019
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Driving sales

UPC Clerk

Walmart
11.2016 - 11.2017
  • Locating and Identifying potential shrink in several departments
  • Reviewing markup and markdown reports for accuracy
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

Certified Pharmacy Technician

Walmart
03.2010 - 03.2016
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Fill prescriptions

Cashier/Customer Service Manager/Accounting Associate

Walmart
08.1996 - 03.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Associate of Applied Science - Medical Assistant

Central Carolina Community College
Sanford, NC
05-2001

Skills

  • Effective Communication
  • Leadership Development
  • Personable and Friendly
  • High Energy Attitude
  • Driving Business Growth

Timeline

Online Fulfillment Coach

Walmart
02.2023 - Current

Online Fulfillment

Walmart
07.2020 - 02.2023

Assistant Grocery Manager

Walmart
02.2020 - 07.2020

Manager in Training

Walmart
11.2019 - 02.2020

Department Manager

Walmart
11.2017 - 11.2019

UPC Clerk

Walmart
11.2016 - 11.2017

Certified Pharmacy Technician

Walmart
03.2010 - 03.2016

Cashier/Customer Service Manager/Accounting Associate

Walmart
08.1996 - 03.2010

Associate of Applied Science - Medical Assistant

Central Carolina Community College

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