Diana Brun
Port Jefferson
Summary
Dynamic and results-oriented banking professional with over 10 years of experience in consumer and small business retail banking. Proven leadership in staff management, sales, and business development. Expertise in developing strategies that drive branch growth, enhance customer satisfaction, and optimize operational efficiency. A strong mentor and motivator, skilled in building high-performing teams focused on exceeding sales targets and delivering excellent customer service. Bilingual (fluent in English and Spanish), with exceptional problem-solving abilities, a strong work ethic, and commitment to client success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
AVP, Branch Manager
Dime Community Bank
11.2023 - Current
- Oversee all aspects of branch operations, providing leadership, direction, and training to staff
- Drive branch sales and business development by collaborating with regional managers and loan officers, while maintaining a proactive approach toward customers and prospects
- Lead staff through effective coaching, mentorship, and by fostering a team-oriented, results-driven culture focused on customer service excellence
- Supervise hiring, performance management, and evaluation processes to ensure branch productivity and team alignment with goals
- Manage daily branch operations, including compliance with regulatory requirements, bank policies, and security protocols
- Make overdraft, loan, and procedural decisions within authority, ensuring adherence to banking policies
- Maximize branch profitability by controlling expenses, improving operational efficiency, and monitoring performance reports to meet financial goals
- Actively participate in community engagement to strengthen bank presence and develop business opportunities
Assistant Branch Manager
Dime Community Bank
11.2022 - 11.2023
- Directed day-to-day branch operations, ensuring compliance with bank policies and regulatory requirements
- Mentored, coached, and trained staff to enhance product knowledge, customer service, and overall performance
- Conducted audits and reviewed manager reports to ensure accuracy and compliance with internal procedures
- Led the branch in absence of the Branch Manager, making key operational and procedural decisions
- Built strong relationships with community partners, businesses, and clients to drive sales and deposit growth
- Collaborated with the Branch Manager to develop strategies that achieved annual sales goals and controlled branch expenses
Customer Service Associate II
Dime Community Bank
12.2021 - 11.2022
- Provided exceptional customer service by addressing account maintenance, product inquiries, and performing teller operations
- Conducted regular audits, reconciled vaults, and oversaw ATM operations to ensure operational accuracy and compliance
- Opened new consumer and business accounts, enhancing client relationships and identifying sales opportunities
- Supported management in training and mentoring staff to foster a culture of continuous improvement
Customer Service Associate I
Dime Community Bank
06.2021 - 12.2021
- Processed customer transactions, including deposits, withdrawals, money orders, and account maintenance with accuracy and efficiency
- Assisted in branch operations, including cash management and compliance with BSA regulations
- Identified customer needs and referred banking products to enhance their financial experience
Customer Service Associate
Investors Bank
11.2020 - 06.2021
- Handled customer transactions in accordance with bank policies, ensuring compliance with AML and BSA regulations
- Identified client needs and referred appropriate banking products, improving customer satisfaction and driving sales growth
Assistant Relationship Manager
Bank of America
03.2008 - 11.2010
- Managed a portfolio of consumer and small business clients, deepening relationships through product cross-selling and personalized service
- Consistently exceeded sales targets by identifying client needs and recommending tailored financial solutions
- Trained and supported sales associates, contributing to a high-performing team environment
Relationship Banker
Bank of America
10.2007 - 03.2008
- Delivered excellent customer service while promoting bank products and services in a new branch environment
- Opened new accounts, processed transactions, and resolved client issues to ensure a seamless banking experience
Education
Continuing Education -
Brooklyn College
Brooklyn, NY06.2002
High School Diploma -
Colegio El Carmelo
Cali06.1999
Skills
- Leadership & Staff Management
- Sales & Business Development
- Customer Relationship Building
- Regulatory Compliance (BSA, AML)
- Operational Efficiency & Auditing
- Product Knowledge (Loans, Deposits, Credit Cards)
- Cash Handling & Reconciliation
- Problem-solving & Decision-making
Certification
NY State Notary Public, 07/01/22, Present
Affiliations
- Hispanic & Latinx Affinity Group, Dime Community Bank, Vice Chair, 01/01/23, Present
- Port Jefferson Chamber of Commerce, Member, 11/01/23, Present
Timeline
AVP, Branch Manager
Dime Community Bank
11.2023 - Current
Assistant Branch Manager
Dime Community Bank
11.2022 - 11.2023
Customer Service Associate II
Dime Community Bank
12.2021 - 11.2022
Customer Service Associate I
Dime Community Bank
06.2021 - 12.2021
Customer Service Associate
Investors Bank
11.2020 - 06.2021
Assistant Relationship Manager
Bank of America
03.2008 - 11.2010
Relationship Banker
Bank of America
10.2007 - 03.2008
Continuing Education -
Brooklyn College
High School Diploma -
Colegio El Carmelo
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