Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Diana Camacho

San Antonio,TX

Summary

Dedicated Public Relations senior with four years of progressive experience at H-E-B, recently promoted to Cheese Shop Specialist. Skilled in driving customer engagement, managing product offerings, and optimizing department operations. Experienced in social media strategy and content creation using LinkedIn Analytics and Canva. Bilingual in English and Spanish, with a passion for public relations and a goal to transition into a corporate Public Affairs role post graduation.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cheese Specialist

HEB Grocery Store
12.2020 - Current
  • Trained new employees on best practices related to cheese handling, cutting techniques, sanitation procedures, and customer service expectations.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in cheesemongering.
  • Greeted customers to educate, answer questions and prepare cheese.
  • Managed the ordering process, anticipating seasonal fluctuations in demand and adjusting stock levels accordingly for optimal inventory management.
  • Contributed to increased revenue by upselling complementary products such as crackers, spreads, and wine pairings.
  • Assisted in the creation of visually appealing cheese displays, drawing customer attention and increasing sales.
  • Collaborated with store management to plan and execute successful cheese promotions and events.

Customer Service Hostess

Olive Garden
06.2018 - 10.2020
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Handled high-pressure situations gracefully, resolving guest complaints professionally and efficiently.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in improved customer experience.
  • Proactively responded to shifts in business volume by adjusting floor plans accordingly, optimizing efficiency throughout service hours.
  • Improved overall guest experience by consistently greeting visitors warmly upon arrival and ensuring prompt attention from serving staff.

Sales Associate

Phillips Entertainment
06.2017 - 05.2019
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Bachelor of Science - Public Relations

Texas State University
San Marcos, TX
05.2025

Skills

  • Bilingual Communication Fluent in Spanish and English
  • Canva
  • LinkedIn Analytics
  • Customer Engagement
  • Public Relations
  • Time Management

Certification

• Social Media Monitoring: Strategies and Skills

LinkedIn Learning – Completed September 2024

• Learning Personal Branding

LinkedIn Learning – Completed September 2024

• Marketing Tools: Digital Marketing Tools and Services (2020)

LinkedIn Learning – Completed March 2022


Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Cheese Specialist

HEB Grocery Store
12.2020 - Current

Customer Service Hostess

Olive Garden
06.2018 - 10.2020

Sales Associate

Phillips Entertainment
06.2017 - 05.2019

Bachelor of Science - Public Relations

Texas State University

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Diana Camacho