Wendy Russell
Pilot Point
Summary
Experienced customer service professional who thrives in high-pressure environments and quickly adapts to new situations and challenges to effectively.
Committed to delivering exceptional service and building strong customer relationships to drive satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
CHEESE SPECIALIST
HEB
TX
07.2021 - Current
- Actively engage and educate customers regarding variety of cheeses and places of origin, including methods of production per region and texture
- Practicing safe food handling procedures, and handles all products in a safe, sanitary manner and keeps all areas and equipment
- Preparing appealing demos and samplings
- Specialty Cheeseboard Production
- Cutting, packaging, and shredding all types of cheeses for presentation and sale
- Monthly inventory procedures
CHEESE SPECIALIST
HEB
Round Rock, TX
11.2018 - 07.2020
- Actively engage and educate customers regarding variety of cheeses and places of origin, including methods of production per region and texture
- Practicing safe food handling procedures, and handles all products in a safe, sanitary manner and keeps all areas and equipment
- Preparing appealing demos and samplings
- Specialty Cheeseboard Production
- Cutting, packaging, and shredding all types of cheeses for presentation and sale
- Monthly inventory procedures
CONTRACT CLEANER
Churchill
Cambridge, Cambridgeshire
01.2017 - 08.2018
- Be responsible for ensuring the cleanliness of your designated area and for maintaining high and consistent standards
- Take initiative to perform cleaning and tidying tasks that are not specifically contained within the rota to ensure health & safety, quality, and general procedure compliance
BUS DRIVER
Stagecoach
Cambridge, Cambridgeshire
06.2015 - 07.2017
- Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride
- Park vehicles at loading areas so that passengers can board
- Record information, such as cash receipts and ticket fares, and maintain logbook
- Collect tickets or cash fares from passengers
COVER SUPERVISOR
Parkside Federation Academy
Cambridge, Cambridgeshire
03.2012 - 06.2015
- Teaching History for 9 months- Organizing lessons, setting homework, marking books
- Supervising students work in accordance with the school's policy
- Preparing the learning environment and the materials to be used
- Management of student's behavior to ensure a constructive learning environment
- Responding to student's questions about work set
- Recording and reporting class attendance in lessons
- Dealing with immediate issues or emergencies in accordance with the school's protocol
- Also acted as a Teaching assistant
Education
High School Diploma -
NETHERHALL SCHOOL AND SIXTH FORM COLLEGE
Cambridge, CambridgeshireCertification - Business Studies
CAMBRIDGE COLLEGE OF FURTHER EDUCATION
Cambridge, CambridgeshireSkills
- Strong work ethic
- Interactive communication skills
- Teamwork and collaboration
- Honest and dependable
- Effective customer communication
- Problem-solving
- Attention to detail
Timeline
CHEESE SPECIALIST
HEB
07.2021 - Current
CHEESE SPECIALIST
HEB
11.2018 - 07.2020
CONTRACT CLEANER
Churchill
01.2017 - 08.2018
BUS DRIVER
Stagecoach
06.2015 - 07.2017
COVER SUPERVISOR
Parkside Federation Academy
03.2012 - 06.2015
High School Diploma -
NETHERHALL SCHOOL AND SIXTH FORM COLLEGE
Certification - Business Studies
CAMBRIDGE COLLEGE OF FURTHER EDUCATION