Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Torey Lyn

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

5
5
years of professional experience

Work History

Cheese Specialist

Wegmans
Brooklyn, NY
05.2023 - Current
  • Kept work area clean, organized and sanitized throughout the day following health department guidelines.
  • Monitored expiration dates on all cheese products to ensure freshness and quality standards were met.
  • Attended trade shows and conferences to stay up-to-date on industry trends and developments.
  • Ordered new supplies when necessary to maintain optimal stock levels.
  • Provided customers with product knowledge and information about cheese pairings, recipes and storage tips.
  • Developed creative displays to promote featured cheeses and other products.
  • Conducted regular tastings to introduce customers to new products and flavors.

Produce Manager

Piggly Wiggly Supermarket
Milton, FL
02.2023 - 05.2023
  • Trained and coached new team members.
  • Received produce deliveries and unloaded produce.
  • Participated in quarterly inventory counts and conducted inventories.
  • Assisted customers with produce questions and special orders.
  • Replenished, rotated and culled displays several times daily.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Trimmed, washed and bundled produce.
  • Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Provided clear, attractive and consistent signage.
  • Maintained department equipment and advised general manager of equipment repair needs.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
  • Conducted performance evaluations and recommended pay increases within department's budget.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.

Call Center Operator

Arise
Milton, FL
08.2022 - 02.2023
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Handled high number of calls to assist customers or dispatch services.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Met and communicated with vendors to monitor product shipments, prices and backorders.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.

Team Leader

Publix
Huntsville, AL
05.2020 - 07.2022
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Maintained daily inventory to facilitate successful material distribution.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Maintained positive working relationship with fellow staff and management.

Insurance Agent

Allstate Corp
Huntsville, AL
02.2019 - 03.2020
  • Responded to customer inquiries and problems to promote great service.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.

Education

High School Diploma -

Penn Foster
Atlanta, GA
05.2016

Some College (No Degree) - American Sign Language

Troy University
Troy, AL

Skills

  • Sound judgment
  • Schedule management
  • Policy/program development
  • Cost analysis and savings
  • Financial administration
  • Cross-functional team management
  • Employee development
  • Profit and loss accountability
  • Inventory counting
  • Sales and marketing
  • Personal service
  • Retail management background
  • Quality control analysis
  • Coaching and mentoring
  • Purchasing and planning

Languages

American Sign Language
Native/ Bilingual

Timeline

Cheese Specialist

Wegmans
05.2023 - Current

Produce Manager

Piggly Wiggly Supermarket
02.2023 - 05.2023

Call Center Operator

Arise
08.2022 - 02.2023

Team Leader

Publix
05.2020 - 07.2022

Insurance Agent

Allstate Corp
02.2019 - 03.2020

High School Diploma -

Penn Foster

Some College (No Degree) - American Sign Language

Troy University

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Torey Lyn