Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Nicholas Wilson

Mesa,AZ

Summary

Performance-driven Sales Retention Specialist with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Overview

11
11
years of professional experience

Work History

Performance Specialist - Retention

Vivid Racing, 1429 W Scott
Gilbert, AZ
11.2020 - Current
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
  • Verified order changes to resolve customer complaints or concerns.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Obtained and examined relevant information to validate customer complaints and determine possible causes.
  • Implemented creative solutions to deal with special circumstances.
  • Analyzed customer feedback and developed new techniques to ensure customer retention.
  • Generated new sales leads converting into sales, consistently achieving monthly sales ranging between $75,000 and $95,000.

Assembly, Shipping, and Bonding

Midway Industries, Crosswind
Prescott, AZ
06.2017 - 11.2020
  • Completed accurate assembly work by positioning and aligning components.
  • After assembling product would bond it in a press with high pressure and temperature
  • Coordinated inventory, stocking and ordering.
  • Processed orders using company programs, FedEx, and UPS
  • Organized product for orders to be processed and shipped
  • Trained and mentored coworkers to be able to use programs and equipment properly and efficiently
  • Maintenance on equipment to increase efficiency

Lot Associate

The Home Depot
Mesa, AZ
02.2016 - 05.2017
  • Helped customers load product into their vehicles
  • Retrieved flat beds and lumber carts from within store aisles and parking lot cart corrals to make available for customers entering store.
  • Checked the perimeter of the facility for garbage and anything out of place to clean up

Cashier

Sam’s Club
Scottsdale, AZ
02.2014 - 12.2015
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Crew Member

McDonald's
Prescott Valley, AZ
11.2013 - 02.2014
  • Taking orders and processing them
  • Cleaning the facility such as the storefront and restrooms

Education

High School Diploma -

Bradshaw Mountain High School, Long Look Dr
01.2014

Network + Certification - Information Technology

Yavapai Community College, E Sheldon St
01.2014

Some College (No Degree) - Environmental Design

Arizona State University
Tempe, AZ

Skills

  • Microsoft Office
  • Computers and Technology
  • Analytical and Critical Thinking
  • Conflict Resolution
  • Decision Making
  • Procedure Compliance
  • Judgment and Decision Making
  • Data Review
  • Customer Relationship Management
  • Documentation and Recordkeeping
  • Complex Problem Solving
  • Retention Program Development
  • Social Perceptiveness
  • Sound Judgment
  • Logical and Methodical
  • Phone and Email Etiquette
  • Multitasking and Time Management

References

Adam Dolan - Direct of Operations - 480-270-9848

Dave Oden - Retention Manager - 832-687-3738

Jeremy Sims - Director of Purchasing - 815-673-8232

Languages

  • Fluent in the English language

    • Timeline

    Performance Specialist - Retention

    Vivid Racing, 1429 W Scott
    11.2020 - Current

    Assembly, Shipping, and Bonding

    Midway Industries, Crosswind
    06.2017 - 11.2020

    Lot Associate

    The Home Depot
    02.2016 - 05.2017

    Cashier

    Sam’s Club
    02.2014 - 12.2015

    Crew Member

    McDonald's
    11.2013 - 02.2014

    High School Diploma -

    Bradshaw Mountain High School, Long Look Dr

    Network + Certification - Information Technology

    Yavapai Community College, E Sheldon St

    Some College (No Degree) - Environmental Design

    Arizona State University

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