Diana Carrillo
Summary
Customer service and banking professional with 7+ years of experience in client-facing roles, conflict resolution, sales support, and financial transactions. Skilled in communication, problem-solving, multitasking, and building positive customer relationships in fast-paced environments. Bilingual in English and Spanish.
Overview
5
5
years of professional experience
Work History
Bank Teller
Wells Fargo Bank, N.A.
Great Falls
02.2024 - 09.2025
- Processed customer transactions accurately, including deposits, withdrawals, transfers and check cashing.
- Assisted customers with account inquiries, digital banking tools and general banking services while maintaining professionalism and confidentiality.
- Handled cash balancing and daily operational procedures in compliance with banking policies and security standards.
- Built positive customer relationships through active listening, problem-solving and personalized service.
- Identified customer needs and recommended appropriate banking products and services.
- Worked collaboratively with team members and management to maintain efficient branch operations and customer satisfaction.
Customer Service Sales Representative
Mimmic Fashion Jewelry
Orlando
06.2021 - 06.2023
- Guided customers in product selection and purchases, enhancing their overall shopping experience in a fast-paced retail environment.
- Handled cash and card transactions and maintained accurate cash drawer balancing procedures.
- Maintained product knowledge and supported inventory organization and merchandising standards.
- Trained new team members, fostering a collaborative team atmosphere and enhancing customer service quality.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and building customer loyalty.
Sales Associate
Predire Paris
Orlando
05.2020 - 06.2021
- Boosted sales through effective cross-selling techniques and in-depth product knowledge.
- Delivered personalized customer service by assessing client needs and recommending tailored products.
- Partnered with team members to meet sales goals while fostering a welcoming store environment.
- Maintained awareness of promotions, payment procedures and store policies to support daily operations.
Education
High School Diploma -
Institute Maria Montessori
Venezuela07-2017
Skills
- Banking Systems
- Transaction Processing
- Cash Handling
- Fraud Awareness
- POS Systems
- Microsoft Office
- Problem Solving
- Multitasking
- Team Collaboration
- Bilingual English/Spanish
- Customer Service
Timeline
Bank Teller
Wells Fargo Bank, N.A.
02.2024 - 09.2025
Customer Service Sales Representative
Mimmic Fashion Jewelry
06.2021 - 06.2023
Sales Associate
Predire Paris
05.2020 - 06.2021
High School Diploma -
Institute Maria Montessori