Diana Carter
Portland,TN
Summary
Results-driven Area Manager with expertise in business analysis, decision-making, and staff development. Successfully implemented training initiatives that enhanced profitability and optimized operations across multiple locations.
Overview
2027
2027
years of professional experience
Work History
Area Manager
Crumbl
Nashville, TN
12.2020 - Current
- Managed daily operations across multiple store locations to ensure operational consistency.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Implemented inventory management systems that improved stock control efficiency.
- Conducted regular store visits to verify compliance with company standards and identify areas for improvement.
- Analyzed sales data to identify trends and recommend operational improvements.
- Collaborated with Human Resources and Marketing on area management initiatives to enhance operational alignment.
- Developed strong relationships with franchise owners and key stakeholders.
Insurance Agent
United Healthcare Insurance
Nashville, Tennessee
07.2020 - 12.2020
- Analyzed client needs to recommend suitable insurance products and services.
- Guided clients in selecting appropriate insurance policies based on coverage needs.
- Facilitated seamless enrollment for new and existing policyholders, ensuring comprehensive understanding of their options.
- Educated customers on plan features, pricing, and availability to enhance informed decision-making.
- Maintained accurate records of all insurance transactions using computer software systems.
General Manager
O'Charley's
Clarksville, Tennessee
2012 - 07.2020
- Managed daily operations to enhance efficiency and customer experience.
- Oversaw recruitment, training, and evaluations to build a skilled and motivated team.
- Monitored financial performance and controlled budget expenditures effectively.
- Ensured compliance with health and safety regulations throughout the establishment.
- Fostered positive work environment through team-building activities and support initiatives.
- Enhanced customer satisfaction by addressing feedback and resolving issues promptly.
General Manager
Cracker Barrell Old Country Store
Goodlettsville, Tennessee
2009 - 2012
- Monitored financial performance and controlled budget expenditures effectively.
- Oversaw staff recruitment, training, and performance evaluations.
- Managed daily operations to ensure smooth restaurant functionality.
- Ensured compliance with health and safety regulations throughout the establishment.
- Fostered a positive work environment through team-building activities and support.
Area Operations Manager
Santa Fe Cattle Company
Birmingham, Alabama
2008 - 2009
- Managed daily operations across multiple locations to ensure efficiency.
- Ensured compliance with all government regulations related to area operations activities.
- Monitored compliance with health regulations and company standards consistently.
- Implemented safety protocols to promote a secure work environment for employees.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Collaborated with management to develop training programs for new hires.
- Facilitated communication between management and employees regarding changes in policies or procedures.
Regional Operations Manager
Lone Star Steakhouse & Saloon
Springfield, Missouri
1995 - 2008
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Analyzed financial data related to regional operations performance and prepared detailed reports for executive review.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Streamlined operational processes to enhance restaurant efficiency and service quality.
- Organized team meetings to discuss workflow improvements and address concerns.
- Conducted regular inspections to uphold cleanliness and operational standards.
Education
Bachelor of Arts - Hospitality And Restaurant Management
Missouri State University
Springfield, MO12-1993
Skills
- Business and operations analysis
- Regulatory compliance
- Budget management
- Profitability optimization
- Performance management
- Team management
- Staff training and development
- Business planning
- Decision-making
- Information analysis
- Customer service
- Talent acquisition
Timeline
Area Manager
Crumbl
12.2020 - Current
Insurance Agent
United Healthcare Insurance
07.2020 - 12.2020
General Manager
O'Charley's
2012 - 07.2020
General Manager
Cracker Barrell Old Country Store
2009 - 2012
Area Operations Manager
Santa Fe Cattle Company
2008 - 2009
Regional Operations Manager
Lone Star Steakhouse & Saloon
1995 - 2008
Bachelor of Arts - Hospitality And Restaurant Management
Missouri State University