Diana Castaneda
Dallas
Summary
Adept at enhancing tenant relations and reducing vacancy rates, my tenure showcased my strong communication skills and proficiency in application processes. Negotiated cost-effective vendor contracts and maintained high payment rates, demonstrating my ability to balance firm policy enforcement with exceptional customer service. Well-versed in housing policies and ordinances impacting multi-family dwellings.
Overview
7
7
years of professional experience
Work History
Leasing Manager
REM Properties LLC
Dallas, TX
06.2024 - Current
- Collaborated with maintenance and property management teams to ensure units are move-in ready.
- Ensured that all paperwork was completed correctly prior to signing leases.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Ran background checks on potential tenants to evaluate criminal records and credit statuses.
- Analyzed financial data to forecast occupancy trends and inform strategic decisions.
- Compiled and conveyed operational and financial data to regional manager.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Led training sessions for leasing consultants to improve sales techniques and customer service skills.
- Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Provided exceptional customer service, addressing inquiries and issues in a timely manner.
- Negotiated lease terms and conditions, balancing tenant needs with business objectives.
Assistant Property Manager/ Leasing Consult
Touchstone Property Management LLC
Carrollton
11.2023 - 06.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Escalated major issues to property manager for immediate remediation.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Process evictions and filed for non-suit against defendants for non-payment of rent.
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Managed and oversaw operations, maintenance and administration of properties.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Collected first month's rent along with security deposit prior to move-in date.
- Conducted tours of vacancies with prospective tenants.
- Handled resident complaints and expedited maintenance requests.
- Interacted with potential renters during showings providing information about the property features.
Assistant Property Manager / Leasing Consultant
Walker Holder
06.2022 - 11.2023
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Assistant Property Manager/ Leasing Agent
Windmark Group
08.2021 - 06.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Fast Food Associate
IN-N-OUT Burger Store 244
06.2018 - 06.2020
- Greeted customers and offered assistance for increased customer satisfaction..
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Improved customer satisfaction by providing efficient and friendly service during busy hours.
- Demonstrated strong multitasking skills by managing multiple orders simultaneously while maintaining attention to detail.
- Adhered to all safety regulations regarding food handling and preparation, contributing to a healthy environment for employees and customers alike.
- Assisted in training new team members, ensuring they were well-prepared to deliver exceptional service.
- Consistently met or exceeded daily performance goals related to speed of service and order accuracy rates as set forth by restaurant management.
Education
GED High School Diploma - Science Education
R.L Turner High School
1600 S Josey Ln, Carrollton, TX, 7500606.2019
Bachelors Of Science - Minor in Business Management
Brookhaven College
Dallas, TXSkills
- Strong Communication Skills
- Tenant relations
- Fair Housing Regulations
- Telephone and email etiquette
- Property tours and inspections
- Leasing and sales
- Payment Collection
- Application process proficiency
- Policy Enforcement
- Records Management
- Lease negotiations
- Financial analysis
- Property management
- Customer service
- Compliance oversight
- Background checks
- Rental agreements
- Market analysis
- Training sessions
- Maintenance coordination
- Conflict resolution
- Data reporting
- Eviction procedures
- Marketing strategies
- Maintaining occupancy levels
- Leasing reports
- Social media marketing
- Advertising expertise
- Event planning
- Report writing
Languages
5,5
Education
true
Timeline
Leasing Manager
REM Properties LLC
06.2024 - Current
Assistant Property Manager/ Leasing Consult
Touchstone Property Management LLC
11.2023 - 06.2024
Assistant Property Manager / Leasing Consultant
Walker Holder
06.2022 - 11.2023
Assistant Property Manager/ Leasing Agent
Windmark Group
08.2021 - 06.2022
Fast Food Associate
IN-N-OUT Burger Store 244
06.2018 - 06.2020
GED High School Diploma - Science Education
R.L Turner High School
Bachelors Of Science - Minor in Business Management
Brookhaven College