DIANA CASTELLANOS
San Antonio
Summary
Experienced professional with a strong background in advocacy, case management, and public health initiatives. Skilled in critical thinking, problem-solving, and report preparation, with proficiency in written and oral communication. Ready to leverage extensive experience and transferable skills to contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Medical Support Specialist
Arrow Arc (VA Contractor)
11.2025 - Current
- Administered patient intake processes to ensure accurate data collection and streamlined operations.
- Scheduling, canceling, and rescheduling patient appointments and consults (internal and external), adhering to national scheduling guidelines..
- Managed electronic health records, ensuring compliance with regulatory standards and confidentiality protocols.
- Answering multi-line phone systems, relaying messages to clinical staff, and responding to electronic messages (e.g., My Healthy Vet).
- Implemented process improvements that reduced patient wait times and increased overall satisfaction.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
- Enhanced patient satisfaction with efficient scheduling of appointments and timely followups.
- Manage electronic waitlists, recall reminders, and patient follow-up tracking
- Communicate effectively with veterans, family members, clinicians, nurses, and other administrative staff
- Coordinate care between different departments (primary care, specialty clinics, community care, etc.)
Health Program Specialist II
Metro Health City Of San Antonio
04.2022 - 07.2025
- Provide advocacy and case management services for family violence survivors
- Document reports of advocacy services provided for family violence clients
- Collaborate with other agencies to ensure clients safety
- Conduct risk assessment and create safety plans for clients
- Assist high risk clients within 24 hours of completing danger assessment for law enforcement
- Provide resources and appropriate referrals for clients
- Provide tangible goods to clients to assist with safety planning
- Facilitated presentations focused on promoting greater understanding of particular aspects of the city's public health program.
- Established relationships with key partners involved in delivering public health services.
- Responsible for accurately handling tangible goods and ensuring policies are followed for cash handling.
Pretrial Bond Officer I
Bexar County Pretrial Services
04.2020 - 03.2022
- Caseload -estimate 300 defendants
- Knowledge in CSS and Mocha software
- Bilingual-English/Spanish
- Strong work ethic and integrity
- Time management
- Responsible
- Verify case information, such as court dates, bond denials, and warrants
- Review official documents and computer databases to determine any changes to case status
- Prepare reports to district and county courts regarding any bond violations
- Conducts non-reports for defendants who fail to report-in, as well as respond to inquiries from attorneys, defendants or court personnel
- Attend court hearings
- Conduct court requirements of Drug and Alcohol Testing
Business Office
Meridian Care Of SA
08.2014 - 11.2019
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff
- Assisted with Payroll, Accounts Payable, and processing payments
- Filled Medicaid paperwork for residents
- Performed front desk duties such as filing paperwork, entering data, operated service phones, and ensured that financial paperwork was in order for new clients.
Education
Bachelor of Science - Criminal Justice, Public Administration
The University of Texas At San Antonio
TX05.2020
Associate of Arts - Criminal Justice
San Antonio College
TX05.2018
Skills
- Diverse interests and ability to learn different skill sets
- Proficient written/oral communication skills
- Report preparation
- Critical thinking and problem solving
- 4 years customer service skills
languages
Spanish
Fluent
Accomplishments
- President's List- Spring 2020
Timeline
Medical Support Specialist
Arrow Arc (VA Contractor)
11.2025 - Current
Health Program Specialist II
Metro Health City Of San Antonio
04.2022 - 07.2025
Pretrial Bond Officer I
Bexar County Pretrial Services
04.2020 - 03.2022
Business Office
Meridian Care Of SA
08.2014 - 11.2019
Associate of Arts - Criminal Justice
San Antonio College
Bachelor of Science - Criminal Justice, Public Administration
The University of Texas At San Antonio