Wendi Polinow

• Provided EHR technical support to clients, resolving issues efficiently and enhancing user satisfaction.
• Implemented process improvements, reducing response times and increasing team productivity.
• Trained new staff on support protocols and software tools, fostering knowledge sharing.
• Developed user documentation and training materials, streamlining onboarding processes for new clients.
• Achieved high client satisfaction through effective troubleshooting and ongoing support.
• Conducted regular meetings with customers, preparing detailed agendas and resolving EHR software issues.
• Addressed client needs promptly and resolved priority issues efficiently.
• Enhanced user experience by providing training on software and e-prescribing, working with providers to implement and troubleshoot e-prescribing systems.
• Collaborated with the development team to identify and analyze issues for bi-weekly sprints, ensuring timely follow-up with customers to resolve concerns.
• Delivered comprehensive software support, including EHR billing and tailored forms for each customer.

• Analyzed billing discrepancies, identifying root causes and proposing solutions to enhance accuracy.
• Achieved successful implementation of billing software for behavioral health electronic health record systems. Created detailed instructions for template setup, enabling efficient input of diverse programs and tailored electronic health record configurations.
• Coordinated with clearinghouse to ensure accurate submission of required documentation for payer setup.
• Facilitated direct billing training sessions with behavioral health facilities to enhance claims submission accuracy.
• Facilitated client interactions to address and rectify troubleshooting needs.
• Collaborated with team members to address and resolve support tickets efficiently.

• Managed cross-functional teams to ensure effective integration of electronic health record systems in various dental practices.
• Assessed training outcomes through systematic feedback collection, driving ongoing program improvements.
• Collaborated with leadership to align training initiatives with organizational goals and strategic objectives.
• Achieved successful project launches through effective coordination from start to finish. Facilitated client training and go-live support to ensure smooth transitions. Improved implementation processes, resulting in enhanced efficiency and reduced timelines.
• Developed a comprehensive implementation guide and customized training plan for clients, addressing specific needs and requirements.
• Facilitated ongoing support and training initiatives post go-live phase.

Training for Meaningful Use *

• Achieved improved billing accuracy through comprehensive training on dental software and troubleshooting methods. Enhanced user proficiency by implementing effective training programs across diverse companies. Drove successful resolution of software challenges, leading to streamlined billing operations.

Achieved increased client interest through effective online demonstrations. Enhanced sales team's presentation strategies to improve audience interaction. Contributed to successful virtual sales initiatives.

Supported sales initiatives through effective use of sales software for lead generation and follow-up.

Represented company at trade shows, highlighting features and benefits of behavioral health software to potential clients.