Diana Castillo
Summary
Hospitality ,Sales, and Warehousing
Motivated Individual, Upbeat, friendly.
Professional hospitality worker with extensive experience in delivering high-quality service in busy settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Alcohol and Food safety Certified
Overview
31
31
years of professional experience
Work History
Ballroom Server
Hilton at the Peak
04.2017 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery, enhancing overall efficiency.
- Trained new team members on operational procedures and service standards, fostering a cohesive work environment.
Manager's Assistant
Waffle House Incorporated
02.2012 - 01.2017
- Consistently provided professional, friendly service
- Routinely supported all areas of the restaurant
- Followed all safety and sanitation policies
- Developed and maintained filing systems to support document retrieval and organization.
Logistics/Sales
Rampage Wheels
11.2010 - 02.2012
- Greeted customers entering the store
- Participated in daily inventory
- Assisted in sales goals and quotas
Logistics/Sales/Manager
Motorsport Rally Corporation
02.2001 - 11.2010
- Created an annual budget and plan to accomplish company objectives
- Prepared documents for shipments
- E-mailed suppliers and customers with shipping details
- Sales
Warehouse Manager
SAS Tools
02.1998 - 02.2001
- Oversaw daily warehouse operations, adhered to safety protocols.
- Managed inventory control processes, optimizing stock levels
- Coordinated logistics for inbound and outbound shipments,
Server/Bartender
Plentywood Restaurant and Banquet Hall
11.1994 - 02.1998
- Prepared for large parties and reservations
- Assisted in point of sale (POS) system
- Maintained clean restaurant
Education
High School Diploma - General
Elmwood Park High School
Elmwood Park, IL01.1991
Skills
- Organized and efficient
- Strong work ethic
- Exceptional customer service
- Flexible schedule capability
- Thrives in fast-paced environment
- Courteous and professional
Timeline
Ballroom Server
Hilton at the Peak
04.2017 - Current
Manager's Assistant
Waffle House Incorporated
02.2012 - 01.2017
Logistics/Sales
Rampage Wheels
11.2010 - 02.2012
Logistics/Sales/Manager
Motorsport Rally Corporation
02.2001 - 11.2010
Warehouse Manager
SAS Tools
02.1998 - 02.2001
Server/Bartender
Plentywood Restaurant and Banquet Hall
11.1994 - 02.1998
High School Diploma - General
Elmwood Park High School