Diana Cayente
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
OFFICE CLERK
FIRST SERVICE RESIDENTIAL
Hemet, CA
08.2019 - Current
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Answer phones, file, data processing, faxing, envelope stuffing and mailing, message delivery, running errands, and sorting incoming mail.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
MANAGER
SARA'S BIRRIERIA
Homeland, CA
10.2010 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
OFFICE CLERK
RIVERSIDE CITY COLLEGE
08.2017 - 12.2017
- Answer phones, file, data processing, faxing, envelope stuffing and mailing, message delivery, running errands, and sorting incoming mail.
CASHIER
LA FAVORITA MARKET
11.2010 - 03.2012
- Manage cash, promote services, improve customer satisfaction, answer inquiries, report to the manager, and greet customers
- Restock shelves.
CASHIER
PUEBLO VIEJO MEXICAN RESTAURANT
06.2005 - 10.2007
- Manage cash and sales transactions in dining facilities
- Promoting services, improving customer satisfaction, answering inquiries, reporting to the restaurant's manager, and greeting customers.
Education
BACHELOR'S DEGREE - BUSINESS ADMINISTRATION
CAL STATE SAN BERNARDINO
12.2022
ASSOCIATE DEGREE - BUSINESS ADMINISTRATION
SAN BERNARDINO VALLEY COLLEGE
06.2019
ASSOCIATE DEGREE - BUSINESS ADMINISTRATION
RIVERSIDE COMMUNITY COLLEGE
12.2017
HIGH SCHOOL DIPLOMA -
Rancho Verde Highschool
Moreno Valley, CA06.2007
Skills
- Team Collaboration and Leadership
- Scheduling and calendar management
- Organizational Leadership
- Staffing Patterns
- Project Management
- Excel proficiency
- Data Processing
- Deadline Adherence
- Organizational Structure
- Operating procedures
- Problem-Solving
- Fluent Spanish
Volunteer Experience
LAY MISSIONARY, MISIONARIES SERVANTS OF THE WORD, 12/2007, 08/2009, Planning and coordinating group or individual retreats. Make presentations, lead prayer, and offer individual spiritual guidance during retreats. Administer the overall program of a retreat center.
Timeline
OFFICE CLERK
FIRST SERVICE RESIDENTIAL
08.2019 - Current
OFFICE CLERK
RIVERSIDE CITY COLLEGE
08.2017 - 12.2017
CASHIER
LA FAVORITA MARKET
11.2010 - 03.2012
MANAGER
SARA'S BIRRIERIA
10.2010 - Current
CASHIER
PUEBLO VIEJO MEXICAN RESTAURANT
06.2005 - 10.2007
BACHELOR'S DEGREE - BUSINESS ADMINISTRATION
CAL STATE SAN BERNARDINO
ASSOCIATE DEGREE - BUSINESS ADMINISTRATION
SAN BERNARDINO VALLEY COLLEGE
ASSOCIATE DEGREE - BUSINESS ADMINISTRATION
RIVERSIDE COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
Rancho Verde Highschool