Diana Celano
Springfield,Illinois
Summary
I am energetic, passionate, and dedicated to improving client relations for a company that values integrity, hard work, and positive communication.
Overview
17
17
years of professional experience
Work History
Account Executive
Truck Permit and License Services
Springfield, IL
09.2020 - Current
- Managed client accounts, ensuring compliance with trucking regulations and licensing requirements.
- Cultivated strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Customer billing using Quickbooks software
Lead Customer Service Representative
Illinois Institute for Continuing Legal Education (IICLE)
Springfield, Illinois
08.2012 - Current
- Guide lawyers and other legal professionals in registering for courses and ordering practice specific materials
- Resolve technical issues with customer online accounts and website navigation
- Set up online customer accounts, enter and modify data utilizing administrative databases
- Research guidance liaison for IICLE Online library which consists of over 100 publications
- Pack and ship products
- Handle daily monetary transactions from online, fax, phone, and mail orders; preserve customer confidentiality
- Maintain financial accounts by processing adjustments and balancing daily transactions; monthly A/R report
- Answer multi-line phone system and operate Live Chat for customer assistance
- Able to adapt to unpredictable circumstances while maintaining professionalism and meet daily work objectives
- Effectively communicate with all team members to accomplish successful customer interaction
Operations Manager/Co-owner
Accurate Dial Gauge
Palatine, Illinois
11.2008 - 06.2012
- Co-owned and managed family business providing precision tool repair services.
- Operational duties included accounts payable and receivable, collections, month and year-end closings, payroll, purchasing, inventory control, and operating systems updates.
Education
High School Diploma -
Waverly High School
Waverly, IL05-1985
Skills
- Quickbooks
- Microsoft Suite
- Accounting
- Teamwork
- Attention to Detail
- Time Management
- Problem Solving
- Multitasking
Timeline
Account Executive
Truck Permit and License Services
09.2020 - Current
Lead Customer Service Representative
Illinois Institute for Continuing Legal Education (IICLE)
08.2012 - Current
Operations Manager/Co-owner
Accurate Dial Gauge
11.2008 - 06.2012
High School Diploma -
Waverly High School