Diana Chandler
Sandston,VA
Summary
Motivated Guest Experience Professional skilled in delivering positive interactions and ensuring guest satisfaction. Contributed to safe and efficient ride operations while promoting a welcoming atmosphere for all patrons. Focused on creating memorable experiences through strong communication and collaborative teamwork.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Games Associate/Ride Operator
Kings Dominion Amusement Park
Doswell, Virginia
03.2025 - Current
- Engaged guests by clearly explaining game rules and motivating participation to enhance their experience.
- Provided excellent customer service, addressing guest inquiries and concerns.
- Trained new associates on game operations and effective customer engagement techniques to improve service quality.
- Assisted in setting up and breaking down game equipment during events.
- Supported leadership by coordinating team tasks to ensure seamless operations during busy periods.
- Managed park booths by conducting games, awarding prizes and collecting tickets.
- Resolved conflicts between customers in a professional manner.
- Helped guests safely enter and exit rides.
- Checked seatbelts of riders to maximize safety and manage risk.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Performed daily maintenance checks on gaming consoles and other related equipment.
Amazon Associate
Amazon
Hopewell, Virginia
09.2024 - 01.2026
- Processed customer orders accurately and efficiently in fast-paced environment.
- Maintained inventory levels through regular stock checks and replenishment.
- Operated warehouse equipment safely to handle products and materials.
- Adhered to safety guidelines to maintain a secure work environment.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Used scanners to track parcel information, condition or receipt.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Cashier
Foodlion Grocery Store
Quinton, Virginia
03.2022 - 05.2023
- Handled cash, credit, and debit transactions accurately.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer transactions efficiently at the checkout counter.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Bagged groceries carefully to enhance customer satisfaction.
- Provided friendly service to create a welcoming shopping experience for customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries and store navigation.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Maintained cleanliness and organization of the checkout area.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Collaborated with team members to ensure smooth operations during busy hours.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed other duties as assigned by management.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
Education
Highland Springs High School
Sandston, VASkills
- Game operations
- Ride operations
- Customer engagement
- Sales transactions
- Cash handling proficiency
- Sales promotions
- Team collaboration
- Training new associates
- Performance tracking
- Time management
- Attention to detail
- Problem solving
- Leadership
- Safety guidelines
- Gaming expertise
- Strong work ethic
- Goal-oriented mindset
- Goal setting
- Effective communication
- Excellent communication
- Public speaking
- Patience and empathy
- Professionalism
Languages
English
Professional
Spanish
Professional
Timeline
Games Associate/Ride Operator
Kings Dominion Amusement Park
03.2025 - Current
Amazon Associate
Amazon
09.2024 - 01.2026
Cashier
Foodlion Grocery Store
03.2022 - 05.2023
Highland Springs High School