Work Preference
Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tina Dewey

Mescalero,NM

Work Preference

Desired Job Title

Table Games Floor SupervisorHotel Reservations AgentLoan ProcessorCustomer Service Representative

Work Type

Full TimePart Time

Location Preference

On-Site
Open to relocation: No

Salary Range

$15/hr - $1000/hr

Important To Me

Career advancementWork-life balancePersonal development programsPaid sick leaveTeam Building / Company RetreatsPaid time offWork from home optionHealthcare benefits401k match4-day work week

Summary

Dynamic Table Games Floor Supervisor at IMGR&C with a proven track record in staff training and exceptional customer service. Expert in performance evaluation and compliance enforcement, enhancing guest experiences and resolving disputes effectively. Skilled in game operations, fostering a positive environment that drives guest satisfaction and operational excellence.

Overview

11
11
years of professional experience

Work History

Table Games Floor Supervisor

IMGR&C
Mescalero
03.2024 - 09.2025
  • Trained staff on table game procedures and customer service best practices.
  • Coordinated schedules for dealers and floor staff to ensure optimal coverage.
  • Assisted in maintaining a clean and organized gaming area for guests.
  • Provided exceptional customer service to enhance guest experience at tables.
  • Resolved customer complaints efficiently while maintaining a professional demeanor.
  • Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
  • Evaluated dealer performance on a regular basis and provided feedback and coaching when necessary.
  • Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
  • Observed gamblers to identify marking, switching and counting cards.

Hotel Reservations Agent

IMG&C
Mescalero
11.2023 - 03.2024
  • Managed hotel reservations using property management systems.
  • Assisted guests with booking inquiries and modifications.
  • Processed payment transactions for reservations accurately.
  • Coordinated with housekeeping to ensure room availability.
  • Provided detailed information on hotel services and amenities.
  • Updated reservation records to reflect changes and cancellations.
  • Collaborated with the front desk team for seamless check-in processes.
  • Applied discounts, noted special requests and updated reservations based on communications with customers.
  • Upsold room upgrades when appropriate to increase revenue for the hotel.

Loan Processor

PLS Loan Store
Madison
10.2014 - 12.2015
  • Processed loan applications to ensure compliance with guidelines.
  • Reviewed financial documents for accuracy and completeness.
  • Communicated with clients to gather necessary loan information.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Informed customers of loan application requirements and deadlines.
  • Provided excellent customer service, maintaining high satisfaction levels among borrowers.
  • Maintained complete confidentiality of submitted information according to release guidelines.

Education

High School Diploma -

San Carlos High School
San Carlos, AZ
06-1999

Skills

  • Table game supervision
  • Staff training
  • Customer service
  • Performance evaluation
  • Compliance enforcement
  • Game operations

References

References available upon request.

Timeline

Table Games Floor Supervisor

IMGR&C
03.2024 - 09.2025

Hotel Reservations Agent

IMG&C
11.2023 - 03.2024

Loan Processor

PLS Loan Store
10.2014 - 12.2015

High School Diploma -

San Carlos High School

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