Diana Chavez
Denver,CO
Summary
Dedicated and detail-oriented Medical Assistant with over 13 years of experience in clinical and administrative roles within healthcare settings. Adept in office management, credentialing, and training new employees. Proficient in electronic health records (EHR), patient care coordination, and IT support. Extensive knowledge in pulmonology and cardiology practices, committed to delivering exceptional patient care and enhancing operational efficiency. Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Pediatrix Cardiology of the Rocky Mountains
Denver , CO
07.2019 - Current
- Assisted physicians in examining and treating patients in a fast-paced healthcare environment specializing in cardiology and pulmonology
- Conducted initial patient assessments, documented vital signs, and prepared patients for diagnostic procedures
- Supported billing and coding processes by accurately inputting patient information and diagnoses into EHR systems
- Engaged in patient education, discussing treatment plans, medications, and lifestyle changes to promote health
- Developed and implemented protocols for better patient flow and reduced wait times, contributing to a positive patient experience
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Scheduled appointments for patients via phone and in person.
Senior Medical Assistant & Office Manager
Rocky Mountain Pediatric Pulmonology
Denver , CO
08.2011 - 07.2019
- Oversee daily office operations, ensuring effective workflow and high standards of patient care within a busy pulmonology and cardiology practice
- Manage credentialing processes for healthcare providers; maintain up-to-date license verifications and certifications to comply with regulatory standards
- Train and mentor new staff on EHR systems, office protocols, and patient interaction techniques, improving team performance and patient satisfaction
- Collaborate with IT department to troubleshoot and resolve technical issues related to medical software, enhancing efficiency in patient record management
- Coordinate patient scheduling, follow-up appointments, and referrals to ensure seamless patient experience
- Ensure compliance with HIPAA regulations, safeguarding patient confidentiality and data security
Education
Medical Assistant Certificare - Medical Assisting
Everest College
Thornton, CO08-2011
Skills
- Clinical Patient Care
- Office Management
- Employee Training & Development
- Credentialing Process
- Pulmonology & Cardiology Expertise
- Quick problem solver
- IT Troubleshooting & Support
- Patient Scheduling & Coordination
- Medical Billing & Coding
- HIPAA Compliance
- Electronic Health Records (EHR) Systems
- Medical Billing & Coding Software
- Microsoft Office Suite
- Patient Management Software
References
Available upon request.
Timeline
Medical Assistant
Pediatrix Cardiology of the Rocky Mountains
07.2019 - Current
Senior Medical Assistant & Office Manager
Rocky Mountain Pediatric Pulmonology
08.2011 - 07.2019
Medical Assistant Certificare - Medical Assisting
Everest College
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