Diana Chhuor
Bonney Lake,WA
Summary
I'm a mom of three, one of whom has special needs, so I’ve learned to be very detail-oriented and organized because of her. In all my years of customer service, I've learned that it’s about being the bridge between the customer and the company to ensure satisfaction.
Overview
17
17
years of professional experience
Work History
Assistant Manager
King Donuts
Seattle, Washington
11.2017 - 05.2023
- Trained and mentored new staff on customer service standards.
- Developed schedules to ensure adequate staffing during peak hours.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Collaborated with team members to improve workflow efficiency.
- Server and coffee maker
Customer Service Representative
Rent One
Marshall, Texas
12.2014 - 01.2015
- Assisted customers with product inquiries and rental agreements.
- Processed customer payments and handled account updates efficiently
- Decorate shop to be more festive and bring in more customers
Server/Trainer
Jalapeno Tree
Marshall, Texas
08.2010 - 12.2014
- Trained new servers on menu knowledge and service standards.
- Provided exceptional customer service in a fast-paced dining environment.
- Managed table assignments and ensured timely service for guests.
- Assisted with menu selection and addressed customer inquiries effectively.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments and handled cash transactions accurately.
Server/Trainer
Pizza Hut
Marshall, Texas
08.2006 - 08.2010
- Processed payments and handled cash transactions accurately.
- Trained new servers on restaurant protocols and customer service standards.
- Maintained cleanliness and organization of dining area throughout shifts.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Marshall High School
Marshall, TX05-2007
Skills
- Organized
- Bilingual
- Great customer service
- Pay attention to detail
- Fast learner
Timeline
Assistant Manager
King Donuts
11.2017 - 05.2023
Customer Service Representative
Rent One
12.2014 - 01.2015
Server/Trainer
Jalapeno Tree
08.2010 - 12.2014
Server/Trainer
Pizza Hut
08.2006 - 08.2010
High School Diploma -
Marshall High School