Diana Childs
Averill Park,NY
Summary
Dynamic operational leader with extensive experience at Quest Diagnostics, excelling in team mentoring and client relationship management. Proven track record in safety compliance and issue resolution, fostering a collaborative environment. Recognized for enhancing workflow efficiency and training staff, ensuring high standards in patient care and emergency response.
Overview
36
36
years of professional experience
Work History
Site Lead
Quest Diagnostics
Albany, NY
07.2025 - Current
- Led daily operations, ensuring efficient workflow and adherence to safety standards.
- Mentored junior staff, providing training and support for skill development.
- Resolved issues between employees as needed.
- Provided leadership in developing team goals and objectives for the site staff.
- Maintained positive relationships with clients, vendors, subcontractors, and other external partners.
- Maintained positive working relationship with fellow staff and management.
Fire Fighter
Hoag's Corners, Volunteer Fire Department
03.1990 - Current
- Captain of EMS Responsibilities included: Training of EMS drills.
- Maintaining the truck with the help of the crew.
- Currently volunteering in Fire police as well as fire fighting.
Phlebotomist Technician
Capital Cardiology
Albany, New York
07.2017 - 07.2025
- Executed full cycle of patient care, focusing on blood collection and laboratory processing.
Inputted blood sample information into laboratory program for streamlined workflow.
Prepared samples for in-house testing or arranged logistics for reference lab transport.
Monitored compliance with health standards during all phases of blood management. - Managed team schedules and delegated tasks among laboratory staff effectively.
Patient Care Technician
Rubin Dialysis Center
04.2015 - 07.2017
- Tend to the medical and personal needs of ill patients: take their vital signs pre and post dialysis.
- Document all relevant information pertaining to patient treatment.
- Collect blood samples and specimens from patients to send to the doctor.
- Work closely under doctors, and nephrology nurses.
Supervisor
American Red Cross
10.2005 - 04.2015
- Process donors: take their vitals and document their personal history.
- Draw whole blood, platelets and plasma.
- Process all blood components and prepare them for shipping.
- Process autologous donors (donors who donate their own blood) for surgeries.
- Also train new employees on all processes.
- Assist donors so they have a pleasant experience, typically a new or nervous donor would be handed over to me due to my compassion.
- I have received numerous awards for low problem rates.
- When in charge I believe in leading by example.
Nurses Helper
Vanderheyden Hall
11.2000 - 10.2005
- Made doctor's appointments for children; transported them to the appointments and supervised house staff when they transported children to the appointments.
- Assisted the nurse's office with physicals by taking vitals and filing paperwork.
EMT
Hoag's Corners Ambulance
05.1994 - 10.2005
- Monday's Duty Crew Chief of the Hoag's Corner ambulance.
- Responsibilities included: Supervising a crew of five in the maintenance of the ambulance.
- Training and safety of the crew on EMS scenes.
Brunswick Center Services (ARC)
01.1997 - 05.2003
- Supervised van aides who transported mentally handicapped young adults.
- Transported the handicap to their jobs and assisted them on the job training.
- Worked in assigned residences in the evening and assisted the residents with everyday living.
Education
High School Diploma -
Averill Park High School
Averill Park, New York06.1984
Skills
- Operational leadership
- Safety compliance
- Team mentoring
- Client relationship management
- Issue resolution
- Emergency response training
References
- Olana Crawford, Past coworker at the American Red Cross and Capital Cardiology, 518-505-9831
- Toni Pierce, Clinical Manager of daily operations, Capital Cardiology, 518-292-6076
- Renie Ball, Supervisor of Operations, American Red Cross, 518-225-4912
- Michelle Johnston, Supervisor, American Red Cross, Michelle.Johnston@redcross.org, 518-458-8111 ext. 5141
- Marie Romano, Supervisor, Vanderhyden Hall, 518-283-6500 ext. 281
Timeline
Site Lead
Quest Diagnostics
07.2025 - Current
Phlebotomist Technician
Capital Cardiology
07.2017 - 07.2025
Patient Care Technician
Rubin Dialysis Center
04.2015 - 07.2017
Supervisor
American Red Cross
10.2005 - 04.2015
Nurses Helper
Vanderheyden Hall
11.2000 - 10.2005
Brunswick Center Services (ARC)
01.1997 - 05.2003
EMT
Hoag's Corners Ambulance
05.1994 - 10.2005
Fire Fighter
Hoag's Corners, Volunteer Fire Department
03.1990 - Current
High School Diploma -
Averill Park High School