Diana Christmann
Bismarck,ND
Summary
Results-driven Debt Collection Specialist with a proven track record in debt negotiation, skip tracing, and customer account management. Committed to developing tailored payment solutions while ensuring timely debt recovery.
Overview
19
19
years of professional experience
Work History
Debt Collection Specialist
Credit Collection Bureau
Bismarck, North Dakota
09.2021 - Current
- Managed customer accounts to ensure timely debt recovery.
- Negotiated payment plans with clients to facilitate debt resolution.
- Negotiated payment plans tailored to individual client circumstances.
- Communicated effectively with clients to resolve outstanding balances.
- Collaborated with clients to develop mutually beneficial payment solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Liaised with legal teams regarding escalated collection cases.
Debt Collection Specialist
COLLECTION CENTER INC
Bismarck, North Dakota
01.2007 - 03.2021
- Managed customer accounts to ensure timely debt recovery.
- Negotiated payment plans with clients to facilitate debt resolution.
- Utilized collection software to track payments and outstanding balances.
- Liaised with legal teams regarding escalated collection cases.
- Conducted regular follow-ups with clients to secure timely payments.
Education
High School Diploma -
Napoleon High
Napoleon, ND05-1980
Skills
- Debt negotiation
- Skip tracing
- Collection software
- Customer account management
- Legal collaboration
- Customer relationship management
- Payment processing
- Payment arrangements
- Debt settlement
- Call center background
Timeline
Debt Collection Specialist
Credit Collection Bureau
09.2021 - Current
Debt Collection Specialist
COLLECTION CENTER INC
01.2007 - 03.2021
High School Diploma -
Napoleon High