Diana Cooper

• Evaluate insurance policies and analyze damages to determine coverage.
• Prepare summaries of damage, payments, and policy coverage.
• Substantiate legitimate claims and deny unjustified claims.
• Deliver exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Answer customer questions regarding deductibles, policy coverages, estimates, and procedures.
• On-site investigation of residential and business properties to complete estimate of damages.
• Assigned 30-50 claims.
• Report hazardous condition to underwriting and agent.
• Submit letters through forms and correspondence.
• Conduct day-to-day administrative tasks to maintain information files and process paperwork.
• Adhere to each state's rules and regulations.
• Established and maintain Claims Adjuster licenses where applicable.
• Follow up with claimants, agents' office, contractor's, third party vendors on unresolved issues.
• Review insurance and claims documents to verify required information and secure any missing data for estimates.
• Reconcile estimates.
• Issue draft, EFT, or bundle payment through system. Stop pay in ECS.
• Remain in compliance with State Farm training requirements.
• Strive to accomplish individual and team goals in fast-paced setting.
• Track daily travel miles, Donlen gas card, meal receipts, tools, and complete expense reports.
• Maintain claims data in ECS, Xactimate, and XactContents systems.
• Received Medallia.

• Adhered to local, state, and federal regulations.
• Was in steward of Village's finances including but not limited to annual budget, insurance, equipment purchase and maintenance, donations, tax accountant, state and local taxes, bills and payroll.
• Created/Changed Village Ordinances to keep with changes of town.
• Listened to public concerns and find applicable resolution.
• Supported local community with annual cookout, and donations.
• Was in steward of water treatment facility and water tower.
• Hired employees
• Reviewed monthly reports from Police, Maintenance, Fire, and Water Departments, and address all concerns.
• Attended monthly meetings.

• Specialized In-Home-Care
• Assisted with dressing, grooming, meal preparation, medication, and light housekeeping.
• Built strong relationships with clients to deliver emotional support, self esteem, and companionship.
• Built relationships with clients family.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Provided safe mobility support to help patients move around personal and public spaces.
• Monitored and track clients vital signs, mental health, eating and sleep patterns. Recognize and report abnormalities or changes in patients' health status to physician, physical therapist, speech therapist, and occupational therapist.
• Assisted patients with self-administered medications.
• Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
• Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels.
• Used Hoyer Lift to transfer patients.
• Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
• Determined specific needs and provide most appropriate level of services for patient well-being.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes, walkers, or wheelchairs.
• Implemented additional services to assist clients with other services such as taxes, sewer cleaning, roof repair, car repair, landscaping, furniture and clothes shopping.
• Assisted with pets.
• Helped clients manage money, pay bills and shop for groceries or personal items.
• Improved hospice care.
• Worked any shift including weekends and holidays.

Assisted small businesses and families with insurance needs. Listened to them, determined necessary coverage, and found companies that satisfied needs. Bartered services or donated time.

PAST:

Prudential

Danville, IL

Marketing Specialist

May 2011 - September 2012

**Provided auto and home coverage for Liberty Mutual**

• Maintained high standards of customer service by building relationships with clients.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Obtained underwriting approval by completing application for coverage.
• Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Approached potential clients by using direct marketing mailings, and phone contacts.
• Implemented door to door, and on-site business sales.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Met with customers to provide information about available products and policies.
• Finalized sales and collected necessary deposits.
• Conducted annual reviews of existing policies to update information.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Remained impartial in order to advise clients based on circumstances.
• Collected premiums on or before effective date of coverage.
• Identified and solicited sales prospects in agency databases.
• Attended trade shows and networked.
• Presented and attended seminars.
• Ordered office supplies.
• Called in payroll.
• Maintained accurate filing system.
• Trained Prudential agents to provide coverage of Liberty Mutual services.
• Coverage area: Illinois and Indiana.
• Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
• Windows 7; Office; Prudential and Liberty Mutual software
• Won two sales awards.

LiveOps

Redwood, CA

Independent Agent

April 2013 - February 2015

• Answered incoming sweepstakes calls.
• Sweepstakes with JC Penney; Stonebridge Life; Encore Dental; and Dollar General.
• Provided Accidental Death and Dismemberment; Graded Benefit Life, Dental Insurance, Bill Payer, and Plan Plus Coverage.
• Remained compliant with state/federal taxes, and LiveOps.
• Provided coverage: Illinois; Indiana; Missouri; Virginia; Pennsylvania; Ohio; Michigan; Texas; South Carolina and North Carolina.
• Windows 7, LiveOps software.