Diana Cordero-Arce
Paterson,NJ
Summary
Experienced Pharmacy Technician with 9 years in retail, long-term care, and pharmaceutical manufacturing, specializing in sterile and non-sterile compounding. Expertise in medication management, LTC order processing, claims processing, and pharmacy billing, ensuring accuracy and efficiency. Proficient in conflict resolution, regulatory compliance, and workflow optimization, with a strong capacity for independent and collaborative work.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Triage customer service technician
Tarrytown Expocare LTC pharmacy
Woodland Park, NJ
05.2022 - Current
- Resolved complex customer issues through effective de-escalation, in depth research, and timely, solution focused communication.
- Provided support via phone and email as the primary point of contact for healthcare facilities, including nurses, physicians, and caregivers.
- Managed medication processes, ensuring timely prescription refills, accurate patient profiles, and up-to-date Medication Administration Records (MARs).
- Executed administrative and insurance tasks, including submission of electronic claims, resolution of claim rejections, and procurement of refill authorizations from prescribers.
- Prioritized daily responsibilities and managed workflow queues, achieving accuracy, compliance, and timely service delivery in a fast-paced healthcare environment.
Data Entry Technician/ Prior Authorization Specialist
Community Care Pharmacy LTC
Totowa, NJ
08.2020 - 01.2022
- Ensure accurate and timely entry and processing of prescriptions in accordance with designated route times to support uninterrupted patient care.
- Handle prior authorization requests promptly, including follow-ups and appeals when necessary, to ensure timely medication access for patients.
- Proactively contact Pharmacy Services and third-party payers to resolve rejected claims efficiently, minimizing delays and preventing disruptions in therapy.
- Managed and prioritized Docutrack Queue system by route and facility, ensuring organized workflows and accountability.
- Maintained daily communication with long-term care facilities and prescribers regarding patient medications and therapy changes, strengthening professional relationships.
- Oversee billing and rebilling of current and historical claims, ensuring accuracy, compliance, and optimal reimbursement.
- Demonstrated teamwork and adaptability by supporting the filling department to maintain operational continuity.
- Maintain inventory accuracy by returning medications to stock and keeping work areas clean, organized, and compliant with pharmacy standards.
- Exhibited leadership by setting workflow priorities, assisting team members, and identifying process improvements to enhance operational efficiency.
Sterile Pharmacy Technician
Imprimis Pharmaceutical / ImprimisRx
Ledgewood, NJ
03.2017 - 04.2020
- Performed aseptic manufacturing operations in ISO 5, 7, and 8 classified cleanroom environments in compliance with FDA, DEA, USP , USP , and cGMP regulations.
- Executed sterile production tasks including weighing, equipment setup, mixing, homogenization, sterile filling, labeling, and packaging to maintain product quality and compliance.
- Conducted 100% manual visual inspection of injectable ophthalmic drugs used in cataract surgeries to ensure product quality and safety.
- Accurately followed and executed Standard Operating Procedures (SOPs), Batch Production Records (BPRs), and logbook documentation in real time.
- Maintained documentation standards and adhered to production schedules to ensure timely delivery in a fast-paced environment.
- Performed routine cleaning and maintenance of cleanroom and workstations to uphold safety and contamination control standards.
- Collaborated with Quality, Production Support, and Maintenance teams to streamline operations and uphold regulatory compliance.
Pharmacy Technician
Walgreens Company
Paterson, NJ
09.2012 - 03.2017
- Assisted pharmacists in dispensing prescriptions accurately and efficiently while maintaining up-to-date medication inventory.
- Entered physician prescriptions using SIG codes into Intercom Plus pharmacy software.
- Prepared and dispensed medications with correct labeling in compliance with pharmacy policies and regulations.
- Maintained accurate documentation for prescriptions, medications, and controlled substances.
- Adhered to policies and procedures for controlled substance handling and regulatory compliance.
- Communicated effectively with physicians, patients, and insurance providers via phone to resolve prescription and coverage issues.
- Collaborated with healthcare professionals to ensure timely and accurate patient care.
Education
Skills
Technical & Pharmacy Skills:
- Medication Management
- Prescription Processing
- Claims Processing
- Billing Procedures
- Aseptic Technique
- Sterile Compounding
- Compliance Adherence
- Quality Assurance
- Workflow Optimization
- Documentation Accuracy
Operational & Administrative Skills:
- Prescription Entry
- Time Management
- Task Prioritization
- Record Keeping
- Service Standards
Interpersonal & Professional Skills:
- Team Collaboration
- Conflict Resolution
- Customer Relations
- Communication Skills
- Dependability
- Punctuality
- Adaptability
- Fast Learner
- Problem Solving
- Task Completion
References
- Jasmine Hepburn, Tarrytown Expocare LTC, 1225 McBride Ave, Woodland Park, NJ, 07424, 646-373-7911
- Rena Rubit, Tarrytown Expocare LTC, 8500 Shoal Creek Blvd, Austin, TX, 78757, (832) 581-6272
- Junnelie Diaz, ASMT, Walgreens Co., 750 Main Street, Paterson, NJ, 07503, Junneliediaz@gmail.com, (201)727-3617
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Certified Pharmacy Technician (CPhT), PTCB
Timeline
Triage customer service technician
Tarrytown Expocare LTC pharmacy
05.2022 - Current
Data Entry Technician/ Prior Authorization Specialist
Community Care Pharmacy LTC
08.2020 - 01.2022
Sterile Pharmacy Technician
Imprimis Pharmaceutical / ImprimisRx
03.2017 - 04.2020
Pharmacy Technician
Walgreens Company
09.2012 - 03.2017