Chloe Rutledge
Summary
Versatile and achievement-oriented professional with a history at Chewy.com, adept in medication dispensing and fostering team collaboration. Excelled in enhancing pharmacy workflow and building trust through exceptional customer service. Demonstrates strong problem-solving skills and a commitment to confidentiality, significantly improving customer satisfaction and operational efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Pharmacy Technician
Chewy.com
06.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
Daycare Teacher
Toyota Chile Development Center
11.2023 - 04.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored classroom to verify safe and secure environment.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Established positive relationships with students and families.
- Modeled positive behavior and communication skills for students.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Personal Banker
University Of Kentucky Federal Credit Union
06.2022 - 03.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Customer Service Cashier
Walmart
10.2019 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Great Crossing High School
Georgetown,ky05-2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Pharmacy ethics
- Verifying orders
- Order verification
- Customer service
- Team coordination
- Cash register operations
- Certified pharmacy technician (cpht)
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
Customer Service Pharmacy Technician
Chewy.com
06.2024 - Current
Daycare Teacher
Toyota Chile Development Center
11.2023 - 04.2024
Personal Banker
University Of Kentucky Federal Credit Union
06.2022 - 03.2023
Customer Service Cashier
Walmart
10.2019 - 06.2022
High School Diploma -
Great Crossing High School