DIANA CORDOBA
Oak Lawn,IL
Summary
Dedicated customer service representative with over four years of experience, demonstrating a proven ability to communicate effectively in both English and Spanish. Recognized for exceptional teamwork and collaboration, consistently delivering outstanding service while fostering positive customer experiences. Skilled in problem-solving and multitasking, adept at navigating challenging situations with professionalism and empathy. Eager to leverage expertise and enthusiasm to contribute to a dynamic company.
Overview
7
7
years of professional experience
Work History
HOUSE MANAGER
Kaspar Family
05.2022 - Current
- Coordinated family schedules and events, ensuring all activities were efficiently planned and executed.
- Oversaw daily household operations, ensuring the home environment was organized and functional.
- Managed household inventory, proactively purchasing essential items and maintaining stock levels.
- Handled communication through phone and email, addressing inquiries and managing correspondence effectively.
BRAND REPRESENTATIVE
2xclusive Talent
08.2020 - 04.2022
- Represented more than 15 Brands by enhancing visibility through event marketing, sales, and promotional activities.
- Delivered excellent customer service by demonstrating extensive knowledge of the product.
- Increased revenues and supported business goals by developing public relations, strategies, and campaigns.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Customer Service Representative (Phone Attendant)
Wakamono Restaurant
11.2018 - 06.2020
- Answer and manage high-volume phone calls for customer orders and inquiries.
- Provide friendly, efficient service while accurately processing takeout and delivery requests.
- Communicate effectively with kitchen and delivery teams to ensure order accuracy and timeliness.
- Handle customer concerns or complaints professionally, maintaining a positive brand image.
Education
Bachelor of Arts - Business Administration
Ponticia Bolivariana University
02.2012
Skills
- Customer Service & Client Relations
- Communication & Active Listening
- Problem-Solving & Critical Thinking
- Time Management & Organization
- Microsoft Office & Google Workspace
- Bilingual Fluency (English & Spanish)
Timeline
HOUSE MANAGER
Kaspar Family
05.2022 - Current
BRAND REPRESENTATIVE
2xclusive Talent
08.2020 - 04.2022
Customer Service Representative (Phone Attendant)
Wakamono Restaurant
11.2018 - 06.2020
Bachelor of Arts - Business Administration
Ponticia Bolivariana University
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