Katelyn Lundberg
Everett
Summary
Organized and dependable administrative professional with extensive experience in office management, accounts receivable, billing, customer service, scheduling, and operational/educational support. Skilled in managing accurate financial records, resolving account inquiries, coordinating multiple priorities, and improving daily processes. Recognized for strong attention to detail, organization, communication, and relationship-building skills. Experienced in managing complex schedules, supporting teams, and creating positive environments for clients, families/students and coworkers. Quick to learn new systems and processes with a commitment to accuracy, efficiency, and continuous improvement.
Overview
21
21
years of professional experience
Work History
House Operations Manager
Davis Household
Everett, WA
04.2018 - Current
- Managed complex household operations including scheduling, appointments, transportation, activities, and daily priorities for multiple family members.
- Coordinated school schedules, extracurricular activities, sports, appointments, and family commitments while maintaining organization and efficiency.
- Managed household budgeting, purchasing, vendor communication, and contractor scheduling.
- Maintained accurate records, organized systems, and prioritized completing responsibilities in a fast-paced environment.
- Developed strong communication and problem-solving skills through daily coordination with educators, service providers, and family members.
- Supported children’s academic, social, and emotional development through structured routines, encouragement, and positive communication.
- Collaborated with educators to support children's academic growth and oversaw homework to support developmental goals.
- Planned educational activities, enrichment opportunities, and family events requiring organization, preparation, and attention to detail.
- Supported children in developing independence, routines, and self-care habits.
Elementary School Volunteer
Totem Falls Elementary
Snohomish, WA
09.2023 - Current
- Coordinated and facilitated class parties/enrichment activities to enhance student participation and enjoyment.
- Organized WatchDOGS volunteer scheduling and participation (2023-2025).
- Supported teachers with classroom activities, student engagement, material preparation, one on one and small group learning support.
- Built positive relationships with teachers, students, families, and community members through dependable support and communication.
- Ensured student safety and engagement during off-site field trips and on campus programs (Science on Wheels, IDEA Project).
- Assisted with school-wide events and programs; Book Fairs, Picture Days, Walk-a-thons, Auction Procurement, Vision Screenings, Popcorn Wednesdays, Pizza and Popsicle student appreciation events, After School event set up.
- Assisted in painting Totem Falls Elementary mural (2025) to enhance the school environment.
- Encouraged positive behavior among children through patience and supportive communication.
Office Manager
Jung H. Kim, D.D.S.
Lynnwood, WA
07.2009 - 10.2018
- Managed daily office operations including scheduling, billing, accounts receivable, insurance processing, and customer service.
- Maintained accurate patient accounts, monitored outstanding balances, and followed up on overdue payments.
- Processed insurance claims, verified benefits, and resolved billing discrepancies.
- Prepared financial reports, account summaries, and reconciliation reports to support business operations.
- Handled confidential patient and financial information with discretion and professionalism.
- Improved collections through proactive communication with patients regarding outstanding balances and payment arrangements.
- Managed cash handling, credit card transactions, deposits, and financial documentation.
- Created treatment estimates and clearly explained costs, payment options, and services.
- Served as the primary point of contact for patient questions, concerns, and account inquiries; building strong patient relationships through clear communication.
- Trained staff on office procedures, software systems, and administrative processes.
- Managed social media communication and patient engagement initiatives.
Dental Assistant/Receptionist
Collins P. Donoghue, D.D.S.
Lynnwood, WA
06.2005 - 07.2009
- Provided administrative support including scheduling, patient communication, records management, insurance verification.
- Provided interim administration coverage during staff leave periods, ensuring uninterrupted billing operations and completion of daily, monthly and reconciliation reports.
- Performed data entry tasks into various software systems accurately and quickly.
- Handled confidential information with discretion and professionalism.
- Assisted dentist chair side during procedures and ensure patient comfort.
- Prepared treatment rooms, instruments, and materials for dental procedures.
- Sterilized instruments, stocked supplies, and maintained cleanliness of the dental office environment.
- Performed digital X-rays.
- Conducted pediatric dental cleanings and Zoom Whitening treatment.
Education
Licensed Esthetician -
Greenwood Academy of Hair And Skin
Seattle, WAHigh School Diploma -
Snohomish High School
Snohomish, WA2006
English, Communication
Everett Community College
Everett, WADental Assisting
Sno-Isle Tech Skills Center
Everett, WASkills
- Accounts Receivable & Account Reconciliation
- Billing & Payment Processing
- Insurance Verification & Claims Management
- Customer Service & Client Relations
- Office Administration & Operations Management
- Scheduling & Calendar Coordination
- Data Entry & Record Management
- Confidential Information Management
- Verbal and Written Communication
- Process Improvement & Organization
- Vendor & Service Coordination
- Event & Activity Coordination/Support
- Team Collaboration & Support
- Microsoft Office & Technology Adaptability
Timeline
Elementary School Volunteer
Totem Falls Elementary
09.2023 - Current
House Operations Manager
Davis Household
04.2018 - Current
Office Manager
Jung H. Kim, D.D.S.
07.2009 - 10.2018
Dental Assistant/Receptionist
Collins P. Donoghue, D.D.S.
06.2005 - 07.2009
Licensed Esthetician -
Greenwood Academy of Hair And Skin
High School Diploma -
Snohomish High School
English, Communication
Everett Community College
Dental Assisting
Sno-Isle Tech Skills Center