Alejandra Hernandez
Phoenix,AZ
Summary
Highly driven and dependable candidate, successful at managing multiple priorities with a positive attitude. 10+ years of experience working in a team-oriented and fast paced environment.
Overview
9
9
years of professional experience
Work History
Optometric Technician
Dr. James Stroud Associates PLLC
11.2023 - Current
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Maintained clean and organized examination rooms,
Data Entry Clerk
Wayne Dalton Garage Door
11.2022 - 06.2023
- Used software Nexus MXP to create tickets for installer to service garage doors
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
Administrative Assistant/Training Coordinator
Ingram Micro
12.2021 - 03.2022
- Assisted new employees with new-hire paperwork, employee badges and NAID testing
- Maintained vendor contract and personnel records, in compliance with HR regulations
- Used Microsoft Excel and Word to create presentations and reports
- Interacted with staffing agency via email to fulfill open job positions
Tech 2/Lead Assistant
Ingram Micro
02.2021 - 12.2021
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Imaged PC via PxE server along with setting up PC for client specification.
- Configured, fixed, or updated Microsoft/one drive issues
- Assist team lead in training, and supervising staff members
- Answered emails, make Excel spreadsheets to organize new inventory coming in.
Customer Service Rep.
Arizona State Lottery
07.2016 - 10.2018
- Using Programs like AS400, Microsoft word, Excel to complete daily task
- Manage large amounts of incoming calls.
- Building relationships and trust with customers through open and interactive communication.
- Helped drive sales goals and achieve monthly quotas.
- Identify and asses customers needs to achieve satisfaction.
Education
High School Diploma - undefined
Precision High School
3906 E Broadway Rd #105, Phoenix, AZ 850402015
Skills
- Microsoft and Excel proficiency
- Excellent written and verbal communication skills
- Bilingual
- Adaptability
- Quick learner
- Organized
Timeline
Optometric Technician
Dr. James Stroud Associates PLLC
11.2023 - Current
Data Entry Clerk
Wayne Dalton Garage Door
11.2022 - 06.2023
Administrative Assistant/Training Coordinator
Ingram Micro
12.2021 - 03.2022
Tech 2/Lead Assistant
Ingram Micro
02.2021 - 12.2021
Customer Service Rep.
Arizona State Lottery
07.2016 - 10.2018
High School Diploma - undefined
Precision High School
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