Diana Culbreath
Philadelphia,PA
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in complaint resolution and point-of-sale systems at Ross Department Store, among others. My proactive approach and effective communication skills led to a significant improvement in service efficiency, embodying a blend of hard and soft skills vital for dynamic retail environments.
Overview
2002
2002
years of professional experience
Work History
Team Member
Ross Department Store
Plymouth Meeting, PA
05.2001 - 12.2001
- Greeted customers and provided excellent customer service.
- Assisted in stocking shelves with merchandise.
- Operated cash register to process sales transactions.
- Conducted price checks on items when requested by customers.
- Processed returns and exchanges according to company policy.
Dietary Aide
Elkins Crest Nursing Home & Rehabilitation Center
Elkins Park, PA
03.2000 - 04.2001
- Cleaned and sanitized kitchen equipment and surfaces.
- Assisted with preparation of snacks and other light meals.
- Set up trays for patients upon request by observing special diets prescribed by physicians or nutritionists.
- Provided assistance with meal setup, serving, and clean up as needed.
- Observed special diets prescribed by physicians or nutritionists.
Store Team Member
Forman Mills
Philadelphia, PA
04.1998 - 05.1999
- Greeted customers and provided excellent customer service.
- Maintained cleanliness of the store, including floors, shelves and counters
- Handled customer complaints professionally and efficiently.
- Assisted in stocking shelves with merchandise.
- Operated cash register to process sales transactions.
- Conducted price checks on items when requested by customers.
Security Desk Attendant
LaSalle University
Philadelphia, PA
04.1997 - 04.1998
- Greeted visitors, students, and vendors at the security desk.
- Ensured compliance with company policies regarding restricted areas and controlled access points.
- Issued visitor access for guests.
- Provided friendly and professional assistance to students and visitors
- Reviewed guest identification and student credentials to authorize entry onto premises.
Restaurant Team Member
Burger King
Willow Grove, PA
- Organized takeout orders for customers on the go.
- Operated kitchen equipment safely and efficiently.
- Assisted in taking customer orders and providing recommendations.
- Prepared food items such as salads, sandwiches, desserts, as needed.
- Processed payments accurately and efficiently using POS system.
Education
Associate of Science - Culture, Science And Technology
Community College of Philadelphia
Philadelphia, PA05-2000
Skills
- Complaint resolution
- Cleaning
- Point-of-sale system
- Verbal and written communication
- Goal setting and achievement
- Product knowledge
Timeline
Team Member
Ross Department Store
05.2001 - 12.2001
Dietary Aide
Elkins Crest Nursing Home & Rehabilitation Center
03.2000 - 04.2001
Store Team Member
Forman Mills
04.1998 - 05.1999
Security Desk Attendant
LaSalle University
04.1997 - 04.1998
Restaurant Team Member
Burger King
Associate of Science - Culture, Science And Technology
Community College of Philadelphia
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