Diana Cummings
Canton,OH
Summary
Personable and dedicated seasonal customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Performance Health
Warrenville, IL
04.2016 - 04.2024
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Reviewed existing information for accuracy and made necessary corrections.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Utilized computer systems to track orders throughout the supply chain process.
- Coordinated with vendors to ensure timely delivery of goods.
- Managed warehouse operations by organizing workflow, delegating tasks, and ensuring accuracy of product labeling.
- Performed daily shipping and receiving duties, including verifying items received against invoices or packing slips.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Processed payments from customers using cash registers and debit and credit card terminals.
Education
Certificate - Medical Assistant
Lincoln College of Technology - Cincinnati
Cincinnati, OH06-2014
Skills
- Call Management
- Inbound and Outbound Calling
- Information Security
- Complaint resolution
- Appointment Scheduling
- Data Collection
- Shipping and receiving understanding
- Data Entry
- Professional telephone demeanor
- Office equipment proficiency
Timeline
Customer Service Representative
Performance Health
04.2016 - 04.2024
Certificate - Medical Assistant
Lincoln College of Technology - Cincinnati
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