Diana Dandridge
Lacey,WA
Summary
Reliable business professional with experience in Credit Union Card Operations. Passionate about delivering accuracy and efficiency in a timely manner, and wanting to learn new processes to grow within.
Overview
24
24
years of professional experience
Work History
Operations ATM/Card Specialist II
TwinStar Credit Union
Olympia, WA
07.2015 - 08.2025
- Managed credit union ATMs (40): Balanced and reconciled daily-ATM cash flow and inventory data using accounting general ledgers (5) and journal vouchers; reconciled month end GLs
- Analyzed financial data to identify balancing outages
- Calculated, ordered and maintained cash from the FED for all credit union ATMs (40) to keep supply going
- Processed all ATM disputes to completion
- Communicated with ATM cash and ATM repair vendors
- Troubleshooted member card challenges with Branches (20) and Contact Center via Internal Card Helpline in timely manner
- Provided support and cross training to team mates of the dept
- Yearly Compliance and Fraud training
Auto Express Claims Handler
State Farm
Tacoma, WA
12.2013 - 10.2014
- Processed auto insurance claims for 14 states: que environment
Operations Card Specialist II
Venture Bank
DuPont, WA
09.2001 - 03.2010
- New member cards, credit checks, disputes, customer service to branches (15) and call center. *2004 Best Customer Service award.
Education
Bachelor of Arts - Business Administration
Washington State University
Pullman, WA12-1992
Skills
- Analytical and Detail Oriented
- Professional Work Ethic with Minimal Errors
- Dependable, Reliable and Flexible Team Player
- Multi-Task in high volume environment
- Strives for accuracy in a timely manner
- Worked with confidential and sensitive information
- Willingness to make a difference
- Softwares: MS 365-Word, Excel, Outlook, Teams; VISA DPS; Symitar; Frontier; Centrix; Loomis; Diebold; ArrowEye
Timeline
Operations ATM/Card Specialist II
TwinStar Credit Union
07.2015 - 08.2025
Auto Express Claims Handler
State Farm
12.2013 - 10.2014
Operations Card Specialist II
Venture Bank
09.2001 - 03.2010
Bachelor of Arts - Business Administration
Washington State University
Extended Education
2010 Pierce College, Lakewood, WA: Medical Terminology I & II