Diana Danz Lopez
Lodi,NJ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SERVER
FORTALEZA RESTAURANTS
12.2020 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
SERVER
POLLOS MARIO WOODHAVEN
02.2019 - 12.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
CASHIER, INTERPRETER, CUSTOMER SERVICE
PRIME PHARMACY
03.2019 - 06.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Interpreted spoken and written languages other than English and vice versa.
Education
Associate of Science - RADIOGRAPHY
BERGEN COMMUNITY COLLEGE
Paramus, NJ09.2026
High School Diploma -
COLEGIO MARIA AUXILIADORA
COLOMBIA12.2007
Skills
- Guest Engagement
- Service prioritization
- Complaint resolution
- Staff Training
- Critical Thinking
- Interpersonal Communication
- Professional ethics
Certification
- First Aid/CPR Certified
Timeline
SERVER
FORTALEZA RESTAURANTS
12.2020 - Current
CASHIER, INTERPRETER, CUSTOMER SERVICE
PRIME PHARMACY
03.2019 - 06.2020
SERVER
POLLOS MARIO WOODHAVEN
02.2019 - 12.2020
Associate of Science - RADIOGRAPHY
BERGEN COMMUNITY COLLEGE
High School Diploma -
COLEGIO MARIA AUXILIADORA
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