Diana da Silva
Montclair,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Program Coordinator
CNP Community Services
10.2024 - Current
- Managed and coordinated all aspects of the program, including planning, execution, and evaluation
- Managed program-related inquiries and provided prompt and professional responses
- Organized and facilitated regular program meetings and check-ins to ensure alignment with goals and objectives
MANAGER
Kasper Group
12.2023 - 02.2024
- Greeted customers and provided basic product information or assistance
- Held key responsibilities for opening and closing store securely
- Assisted with basic inventory tasks like restocking and organizing merchandise
- Dressed mannequins and created eye-catching displays to showcase products
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
ASSISTANT MANAGER
J Jill
04.2022 - 09.2023
- Opening and closing procedures
- Ensured daily use of current reports and tools to plan strategy of floor coverage and management of tasks
- Participated in all operational areas and functions including: knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness and backroom organization
- Processed and expedited merchandise returns to warehouse
- Worked with customers to resolve merchandise and customer service issues in a timely manner
- Conducted ongoing training and development of all associates
- Assisted with planning and executing floor set and ongoing re-merchandising of store
- Ensured excellent visual standards are consistently maintained
- Replenished the sales floor according to minimum product level standards
- Processed sales and returns
- Defined clear targets and objectives and communicated to other team members
- Set aggressive targets for employees to drive company success and strengthen motivation
- Supervised day-to-day operations to meet performance, quality and service expectations
- Managed inventory levels to minimize shrink while reducing overhead costs
STORE GUIDE
Forme
05.2021 - 02.2022
- Opening and closing procedures
- Maintaining and cleaning the store
- Selling
SALES ASSOCIATE
J.Crew
10.2019 - 10.2020
- Greeted customers warmly and provide personalized assistance
- Maintained clean and organized sales floor
- Processed and displayed new merchandise during overnight shifts
- Upsell and cross-sell complementary products
OFFICE ADMINISTRATOR
Chan Space
03.2019 - 03.2020
- Opening and Closing store front
- Maintaining store space
- Maintaining store visuals
- Processing and merchandising new products
- Replenished new merchandise
- Cataloged new merchandise in system
- Set up for classes
- Booked classes
- Ensured that all teachers get paid in a timely manner
- Accepted, and managed donations
- Handled and made cash deposits
- Submitted petty cash for reimbursement
- Scheduled maintenance visits (i.e., boiler inspections & window replacements)
GUEST SERVICE ASSOCIATE
Alo Yoga
09.2018 - 01.2019
- Selling
- Maintaining store visuals
- Ringing up transactions
- Processing returns
- Replenishing new merchandise
SALES ASSOCIATE
Luana Italy
04.2018 - 11.2018
- Selling
- Maintained store visuals
- Ring up transactions
- Processed and replenished new merchandise
- Opening and closing the store
SALES ASSOCIATE
J.Crew
09.2017 - 09.2018
- Selling
- Maintained store visuals
- Rung up transactions
- Processed and replenished new merchandise
CONCIERGE
City Experts
07.2015 - 11.2017
- Ensured that Concierge desk information is always up to date
- Handled guest complaints, and reported any concerns for further recovery with guarded confidentiality and discretion
- Registered VIP arrivals, and departures for special requests
- Processed and delivered messages for guests
- Responded to guest inquiries and requests and resolved issues in a timely, friendly and efficient manner
- Provided information, recommendations and booking services for variety of guest inquiries
- Made restaurant reservations
- Sold Broadway tickets, sightseeing tours, day trips, helicopter tours and attractions
INVENTORY CONTROL FREELANCER
Urban Zen
09.2014 - 01.2015
- Created new style skus and entered them in the system
- Entered and maintained new merchandise
- Generated new purchase orders
- Received and processed all merchandise from the design team before shipping to store
- Received and processed all merchandise
- Partnered with store management on special projects when needed
- Worked in conjunction with the software company when there were network issues, and special requests on the store level
- Maintained spreadsheets of product in the store
OPERATIONS SUPERVISOR
Donna Karan
09.2001 - 09.2014
- Opening and closing procedures
- Supervised morning cleaning crew
- Entered new employees into both the POS & payroll system
- Conducted new hire orientation and training on policies and procedures, as well as POS systems
- Submitted new hire paperwork to Human Resources
- Directed store to multiple Inventory Control awards, most recently achieving company best of .04% shrink
- Assisted GM in attaining multiple KPI benchmarks, i.e.-sales, payroll, inventory, conversion
- Worked in conjunction with software company to troubleshoot register and IT network problems
- Received and processed merchandise
- Oversaw product placement
- Provided fabric content and descriptions to logistics department for international shipments
- Supplied additional information to logistics team when necessary for international shipments
- Expedited all building repair and construction needs with corporate
- Ordered all store supplies
- Led the sales team in product knowledge meetings
- Communicated with the buying office about any fit issues
- Audited weekly paperwork
- Translated for non English speaking clients
- Facilitated sales and product within network of stores to affect sales
Education
Bachelor of Arts - Latin American Studies/Spanish Literature
Hunter College
New York, NYSkills
- Microsoft Office
- Organizational Skills
- Time Management
- Communication
- Presentation Skills
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Program Coordinator
CNP Community Services
10.2024 - Current
MANAGER
Kasper Group
12.2023 - 02.2024
ASSISTANT MANAGER
J Jill
04.2022 - 09.2023
STORE GUIDE
Forme
05.2021 - 02.2022
SALES ASSOCIATE
J.Crew
10.2019 - 10.2020
OFFICE ADMINISTRATOR
Chan Space
03.2019 - 03.2020
GUEST SERVICE ASSOCIATE
Alo Yoga
09.2018 - 01.2019
SALES ASSOCIATE
Luana Italy
04.2018 - 11.2018
SALES ASSOCIATE
J.Crew
09.2017 - 09.2018
CONCIERGE
City Experts
07.2015 - 11.2017
INVENTORY CONTROL FREELANCER
Urban Zen
09.2014 - 01.2015
OPERATIONS SUPERVISOR
Donna Karan
09.2001 - 09.2014
Bachelor of Arts - Latin American Studies/Spanish Literature
Hunter College
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