Diana Davey
Summerville,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Substitute Teacher
Kelly Educational Staffing
09.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Monitored student behavior and administered discipline as needed.
Documentation Representative
OOCL USA Inc.
05.2002 - 09.2023
- Assisted customers with questions regarding billing and US Customs requirements for their shipments
- Enhanced company reputation by providing exceptional customer service and support.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
Goose Creek High School
Goose Creek05.2000
Skills
- Group Instruction
- Adaptable
- Time Management
- Documentation and Reporting
- Multitasking and Organization
- MS Office
- Organization and Planning
- Active Listening
- Customer Support
- Attention to detail
- Complex Problem-Solving
Timeline
Substitute Teacher
Kelly Educational Staffing
09.2023 - Current
Documentation Representative
OOCL USA Inc.
05.2002 - 09.2023
High School Diploma -
Goose Creek High School