DIANA DE DIOS A
Alamo,USA
Summary
Accomplished Finance Manager and Teller with a proven track record at Famsa Loanss, specializing in financial record keeping and customer service excellence. Spearheaded a team to optimize cash flow, enhancing profits, while maintaining paramount customer satisfaction at Wellsfargo through adept cash drawer balancing and relationship building. Demonstrates exceptional teamwork, stress tolerance, and a positive attitude towards achieving company goals.
Experienced with managing enrollment processes and coordinating student admissions. Utilizes effective communication and problem-solving skills to enhance application procedures. Knowledge of database management and student engagement, ensuring seamless enrollment experiences.
Overview
18
18
years of professional experience
Work History
Enrollment Coordinator
IDEA Public Schools
04.2025 - Current
- Coordinated enrollment processes to streamline applicant tracking and improve service delivery.
- Developed training materials for staff, enhancing understanding of enrollment procedures and compliance.
- Analyzed enrollment data to identify trends, informing strategic decisions for recruitment initiatives.
- Managed communication between prospective students and departments, ensuring timely responses and resolution of inquiries.
- Collaborated with marketing teams to optimize outreach strategies, increasing awareness of programs offered by the institution.
- Enhanced student satisfaction with enrollment procedures through timely response to inquiries and resolution of issues.
- Assisted in the planning and execution of on-campus events, promoting a positive campus culture for both new and returning students.
- Helped students complete applications and navigate admissions processes.
- Finalized and processed enrollment applications.
Teller
WELLSFARGO
01.2018 - 11.2024
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
- Greeted customers with professionalism and friendly and courteous demeanor
- Ensured that all customer data was kept confidential according to bank policy standards
- Identified fraudulent activity on accounts and took appropriate actions as needed
Finance Manager
FAMSA LOANSS
02.2013 - 02.2018
- Generated monthly financial reports and presented them to senior management
- Managed a team of finance professionals responsible for accounting operations including payroll processing, accounts receivable and payable, bank reconciliations
- Conducted regular reviews of accounts receivable and payable processes to identify areas for improvement
- Developed and implemented financial management strategies to optimize cash flow, reduce costs, and increase profits
Assistant Manager
Texan Credit
02.2008 - 01.2013
- Managed customer accounts by obtaining payment information and updating records.
- Verified customer account balances and processed payments accordingly.
- Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
- Negotiated payment arrangements with customers who were past due on their accounts.
- Conducted skip tracing to locate missing customers with overdue accounts.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Drafted letters to debtors informing them of their delinquent status.
Education
High School Diploma -
Mcallen High School
05-2005
Skills
- Customer Service Excellence
- Positive Attitude
- Financial Record Keeping
- Computer Literacy
- Teamwork and Collaboration
- Banking Product Knowledge
- Listening and Comprehension
- Stress Tolerance
- Cash Drawer Balancing
Education
other
Languages
Spanish
Native or Bilingual
Timeline
Enrollment Coordinator
IDEA Public Schools
04.2025 - Current
Teller
WELLSFARGO
01.2018 - 11.2024
Finance Manager
FAMSA LOANSS
02.2013 - 02.2018
Assistant Manager
Texan Credit
02.2008 - 01.2013
High School Diploma -
Mcallen High School
Similar Profiles
Leilandra MontgomeryLeilandra Montgomery
BAW Course Leader 24/25 at Idea Public Schools (Idea Rundberg Academy)BAW Course Leader 24/25 at Idea Public Schools (Idea Rundberg Academy)
DANIELLE PETERSONDANIELLE PETERSON
Principal at IDEA Public Schools (IDEA Hope)Principal at IDEA Public Schools (IDEA Hope)
Ilda RiveraIlda Rivera
Special Education Teacher at Idea Bluff Springs- Idea Public SchoolsSpecial Education Teacher at Idea Bluff Springs- Idea Public Schools
Taylor StevensTaylor Stevens
2nd/1st Grade Direct Instruction/ELA Teacher at Idea Public Schools-Idea Victory Academy2nd/1st Grade Direct Instruction/ELA Teacher at Idea Public Schools-Idea Victory Academy
MIA GHIGLIERIMIA GHIGLIERI
Dance Instructor at NADance Instructor at NA