Cassandra Richards
Monroe,Utah
Summary
Experienced healthcare professional with over 20 years of diverse experience in medical assistance, office management, insurance billing and coding, and patient outreach. Skilled in managing clinical and administrative operations, training staff, coordinating vaccination programs, and lifestyle coaching. Proven ability to work across various healthcare settings, including tribal clinics, family medicine, and specialty care. Dedicated to improving healthcare delivery and promoting community wellness through effective communication and organizational skills.
Overview
23
23
years of professional experience
Work History
Office Manager, NRC Medical Assistant, Outreach and Enrollment Specialist(CAC Certified), Receptionist, VFC Coordinator, Vaccine Champion, NDPP Lifestyle Coach
Paiute Indian Tribe of Utah
Richfield, Utah
05.2014 - Current
- Streamlined workflow efficiency for medical and dental staff through effective office operations management.
- Coordinated outreach and enrollment activities as Certified Application Counselor specialist.
- Championed vaccination initiatives while serving as Vaccine for Children coordinator.
- Delivered quality patient care as Medical Assistant, ensuring high service standards.
- Facilitated National Diabetes Prevention Program while adhering to compliance regulations.
- Oversaw ordering, budgeting, and staffing processes to enhance operational effectiveness.
- Implemented effective check-in process for patients, fostering a welcoming atmosphere.
Medical Assistant
Cedar City Institute Of Women's Health
Cedar City, Utah
01.2013 - 01.2014
- Contributed to patient care and clinical procedures in women's health facility
Medical Assistant, Insurance coder and biller, Receptionist
Mountain Utah Family Medicine
Richfield, Utah
05.2011 - 01.2014
- Performed clinical medical assistant duties
- Managed and over seen insurance billing and coding for 5 full time providers and 3 part-time
- Provided front desk receptionist support and patient interaction
Medical Assistant, Receptionist
Richfield Clinic
Richfield, Utah
11.2003 - 05.2008
- Assisted medical providers in delivering patient care and executing clinical tasks.
- Managed receptionist duties, ensuring efficient front desk operations.
Medical Assistant, Insurance Billing and Coding
Primary Children's Medical Center
Salt Lake City, Utah
05.2002 - 11.2003
- Delivered medical assistance in pediatric care to enhance patient outcomes.
- Executed insurance, billing, and medical coding responsibilities with accuracy.
- Provided comprehensive support in pediatric care settings, ensuring quality service delivery.
Education
Pharmacy Tech -
Snow College
Richfield, Utah04.2011
Phlebotomy Certificate -
Phlebotomy Learning Center
Salt Lake City, Utah08.1999
Associate of Science - EMT-B, Rape Crisis
College of Eastern Utah
Price, Utah04.1999
Certified Nursing Assistant -
Dixie College
Saint George, Utah08.1998
Skills
- Office management and scheduling
- Patient care coordination
- Medical coding and billing
- Regulatory compliance expertise
- Customer service excellence
- Team collaboration skills
- Time management strategies
- Effective communication techniques
- Training and coaching coordination
- Employee supervision and hiring
- Budgeting and financial oversight
- Information protection practices
- Organizational skills development
- Document management systems
- Policy implementation strategies
- Inventory control management
References
- Rosa Lopez, 626-391-6890
- Merla Rutherford, 435-759-2610
- Kristie Anderson, 435-893-0580
Timeline
Office Manager, NRC Medical Assistant, Outreach and Enrollment Specialist(CAC Certified), Receptionist, VFC Coordinator, Vaccine Champion, NDPP Lifestyle Coach
Paiute Indian Tribe of Utah
05.2014 - Current
Medical Assistant
Cedar City Institute Of Women's Health
01.2013 - 01.2014
Medical Assistant, Insurance coder and biller, Receptionist
Mountain Utah Family Medicine
05.2011 - 01.2014
Medical Assistant, Receptionist
Richfield Clinic
11.2003 - 05.2008
Medical Assistant, Insurance Billing and Coding
Primary Children's Medical Center
05.2002 - 11.2003
Pharmacy Tech -
Snow College
Phlebotomy Certificate -
Phlebotomy Learning Center
Associate of Science - EMT-B, Rape Crisis
College of Eastern Utah
Certified Nursing Assistant -
Dixie College