Diana DeLaRosa

Participate in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.

• Verify insurance eligibility and coverage for patients.
• Handle sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• File and maintain patient records in accordance with HIPAA regulations.
• Provide exceptional customer service to patients, answering questions and addressing concerns.
• Manage patient registration process, confirming data accuracy and completeness.
• Maintain a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Handle customer service inquiries in person, via telephone and through email.
• Assist patients in filling out check-in and payment paperwork.
• Facilitate patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Process medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
• Balance deposits and credit card payments each day.
• Built and maintain positive working relationships with patients and staff.
• Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
• Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
• Streamlined appointment scheduling for increased patient convenience and reduced wait times.
• Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Trained new staff on filing, phone etiquette and other office duties.
• Greeted and assisted patients with check-in procedures.
• Followed document protocols to safeguard confidentiality of patient records.
• Resolved customer complaints using established follow-up procedures.
• Delivered support to medical staff in completion of patient paperwork.

• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Entered patient demographic and insurance data into electronic medical record system.
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
• Took copayments and compiled daily financial records.
• Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
• Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
• Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
• Answered incoming calls, scheduled appointments and filed medical records.
• Provided excellent customer service to patients and medical staff.
• Facilitated communication between patients and various departments and staff.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Responded to inquiries by directing calls to appropriate personnel.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Filed and maintained patient records in accordance with HIPAA regulations.

• Verified patient insurance eligibility and entered patient information into system.
• Facilitated communication between patients and various departments and staff.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Engaged with patients to provide critical information.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Organized patient records and database to facilitate information storage and retrieval.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Managed patient registration process, confirming data accuracy and completeness.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Handled customer service inquiries in person, via telephone and through email.
• Assisted patients in filling out check-in and payment paperwork.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
• Built and maintained positive working relationships with patients and staff.
• Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
• Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
• Streamlined appointment scheduling for increased patient convenience and reduced wait times.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Greeted and assisted patients with check-in procedures.
• Followed document protocols to safeguard confidentiality of patient records.
• Answered incoming calls, scheduled appointments and filed medical records.