Diana De Leon
San Antonio,TX
Summary
Achieved high levels of guest satisfaction through dedicated service in hotel hospitality. Cultivated a passion for creating memorable experiences that reflect a genuine desire to serve. Maximized productivity and efficiency to consistently deliver outstanding experiences for guests and colleagues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Hostess/To-Go Specialist
HOTEL VALENCIA RIVERWALK
San Antonio, TX
10.2023 - Current
- Making a connection for an experience of the very genuine service experience.
- Always putting forth a worthy presentation.
- Meeting the needs for a personalized dining experience.
Gsse/am Food Server
Marriott International
San Antonio, TX
08.2019 - 07.2023
- Food server Bar back Hostess Runner With an excellent focus on always personalized attention.
Am Restaurant Server
Thompson Hotels
San Antonio, TX
03.2021 - 12.2022
- Providing a brilliant level of service with a unique twist on personalizing our guests experience
- Knowledgeable in all front and back of food and beverage department.
Food Server/cocktail Server
Hilton
San Antonio, TX
02.2018 - 03.2020
- Irish pub with a high volume of guests.
- Trip advisor mentioned. Following all TABC codes in monitoring the safety and legality of our guests and company. Allowing for a more enlightening experience.
Education
High school diploma or GED - undefined
MOS - Some college
Career college
San Antonio, TX08.2009
Skills
- Assisted in managing multiple tasks simultaneously to support team objectives Coordinated daily activities to ensure smooth workflow Provided support in prioritizing tasks to meet deadlines
- Executed high-quality beverage preparation and customer service in a fast-paced café environment
- Executed food service closing procedures to ensure compliance with health and safety standards
- Assisted in tracking inventory levels to support timely restocking Helped maintain accurate records of stock movements to facilitate efficient operations Supported team efforts in organizing inventory for easy access and management
- Optimized scheduling and prioritization of tasks to enhance productivity
- Executed sales transaction processing to ensure accurate and timely order fulfillment
- Cultivated strong client relationships to enhance service delivery
- Cultivated exceptional fine dining experiences through attentive service and culinary expertise
- Oversaw customer expectation management to enhance service delivery
- Facilitated collaborative efforts among team members to achieve project goals
- Oversaw all food and beverage operations within the hotel
- Facilitated conflict resolution processes to enhance team collaboration
- Assisted teams in completing projects on schedule and within budget Supported project coordination efforts to enhance team collaboration Contributed to problem-solving
Certification
- CPR Certification
- ServSafe Food Handler Certification
- TABC Certification
Accomplishments
Milestone awarded
Timeline
Server/Hostess/To-Go Specialist
HOTEL VALENCIA RIVERWALK
10.2023 - Current
Am Restaurant Server
Thompson Hotels
03.2021 - 12.2022
Gsse/am Food Server
Marriott International
08.2019 - 07.2023
Food Server/cocktail Server
Hilton
02.2018 - 03.2020
High school diploma or GED - undefined
MOS - Some college
Career college