Summary
Overview
Work History
Education
Timeline
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Diana Diana

Georgetown,TX

Summary

Dynamic Customer Training Consultant at Harte Hanks with expertise in remote training facilitation and program development. Successfully used training solutions, enhancing client satisfaction and product utilization. Recognized for delivering engaging webinars and providing mentorship support, ensuring clients achieve their goals effectively. A dedicated professional committed to fostering positive client relationships.

Overview

10
10
years of professional experience

Work History

Customer Training Consultant

Harte Hanks
11.2014 - 04.2025
  • Managed client relationships by maintaining open lines of communication before, during, and after the consultation process to ensure positive outcomes and experiences
  • Provided ongoing support to customers post-training sessions, ensuring continued success in utilizing products efficiently and effectively.
  • Prepared educational materials such as curriculum, instructional documentation and videos.
  • Delivered remote training sessions via webinars and video conferences, broadening accessibility for geographically dispersed clientele.
  • Conducted thorough needs assessments to customize training programs for individual clients, leading to increased client satisfaction.
  • Served as subject matter expert on company products and services.

Education

High School Diploma -

Edward Little High School
Auburn, ME
06-1976

Timeline

Customer Training Consultant

Harte Hanks
11.2014 - 04.2025

High School Diploma -

Edward Little High School

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