Rashanique Simpson
Jacksonville,FL
Summary
Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Highly strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
9
9
years of professional experience
Work History
Freight Dispatcher
Harte Hanks
12.2022 - Current
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated dispatching of 100 drivers to accomplish daily delivery requirements.
Fuels Distribution Operator
Eagle Transport Corporation
12.2021 - 12.2022
- Stayed calm and focused in emergency situations to provide efficient fixes for diverse mechanical problems.
- Monitored gauges and flowmeters and inspected equipment to verify tank levels, temperatures and pressures remained at specified levels, reporting abnormalities as necessary.
- Directed dispatching, routing, and tracking of 50+fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Dispatch Manager
Coca Cola Bottling Co Consolidated
08.2020 - 12.2021
- Organized paperwork and explained individual job parameters for each assignment.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Responded to high volume of phone and email requests to provide logistics information.
- Leveraged SAP & AS400 and other tools to track data and make recommendations.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Dispatch Coordinator
Cheney Brothers Inc.
07.2017 - 10.2020
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Tracked and monitored vehicle performance and maintenance.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Scheduled deliveries and pickups according to customer needs.
Dispatch Manager
Interstate Towing & Recovery
06.2016 - 09.2020
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
Education
Associate of Arts - Business Administration And Management
University of Texas At Austin
Austin, TX06-2014
Skills
- Deadline management
- Transportation regulations
- Effective multitasking
- Record keeping
- Route planning expertise
Timeline
Freight Dispatcher
Harte Hanks
12.2022 - Current
Fuels Distribution Operator
Eagle Transport Corporation
12.2021 - 12.2022
Dispatch Manager
Coca Cola Bottling Co Consolidated
08.2020 - 12.2021
Dispatch Coordinator
Cheney Brothers Inc.
07.2017 - 10.2020
Dispatch Manager
Interstate Towing & Recovery
06.2016 - 09.2020
Associate of Arts - Business Administration And Management
University of Texas At Austin
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