Diana DiVito
Endeavor Health
Chicago,IL
12
years of professional experience
Dedicated administrative professional with 12 years of experience providing exceptional support to children, families and multidisciplinary teams in a healthcare system. Currently serving as a Patient Support Associate at Endeavor Health, where i coordinate scheduling, maintain confidential records, assist families, and ensure efficient daily operations. Recognized for strong communication skills, attention to detail, professionalism, and the ability to build positive relationships with children, parents and staff. Seeking leverage my experience in customer service, office administration, and family support to contribute to a school community.
Work History
Patient Service Representative
12 Years 4 Months- Serve as the primary point of contact for children, parents and caregivers in a busy pediatric rehabilitation department.
- Schedule and coordinate appointments while maintaining accurate records and documentation.
- Communicate effectively with families, therapists, physicians, and support staff.
- Provide compassionate assistance to families navigating services and appointments.
- Manage confidential information while ensuring compliance with privacy regulations.
- Answer high-volume phone calls, address concerns and provide timely solutions.
- Support daily operations by maintaining organized records and ensuring efficient workflows.
- Foster a welcoming, positive environment for children and families.
Education
High School Diploma
Skills
Family and Community Relations
Student and Parent support
Scheduling and Calendar management
Records Management and Data Entry
Confidential Information Handling
Front Office Operations
Customer Service and Communication
Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Endeavor Health
02.2014 - CurrentRead More
Foreman High School
High School Diploma
Read More