Diana Dorkoski
Allentown,PA
Summary
Proven to excel in high-volume environments, I leveraged my strong multitasking and relationship-building skills at Bj's M Street Tavern and Oyster Bar to significantly enhance customer satisfaction and drive sales. My expertise in beverage preparation and inventory management, coupled with an engaging personality, contributed to a positive and efficient service atmosphere, fostering customer loyalty and team cohesion.
Overview
12
12
years of professional experience
Work History
Bartender/Server
Bj's M Street Tavern and Oyster Bar
03.2022 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Built relationships with vendors to manage orders and negotiate costs.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Restaurant Hostess
Pocono Brewery Company
04.2019 - 03.2020
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Completed daily side work and opening and closing duties without fail.
Personal Care Assistant
Erin Holcombe
05.2016 - 03.2019
- Cared for children ranging from 8-16 years old while parents worked.
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Transported to and from school, and practices
- Prepared and served meals
- Performed bed time routines
- Assisted with homework
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Identified needs and coordinated plans for travel and out-of-town functions.
Food Service
Knoebels Amusement Park
05.2012 - 09.2014
- Prepped food for daily food service.
- Maintained a clean and organized workspace, adhering to health and safety standards for optimal food service conditions.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Southern Columbia High School
Catawissa, PA06.2016
Skills
- Liquor, beer, and wine knowledge
- Highly reliable
- Engaging personality
- New Hire Training
- Food Running
- Aloha POS
- Creative Mixology
- Bussing and Serving
- Professional Appearance
- Cash Handling
- Exceptional customer service
- Cleanliness and hygiene
- Bar Menu Planning
- Drawer balancing
- New Cocktail Creation
- Customer Service
- Childcare needs
Timeline
Bartender/Server
Bj's M Street Tavern and Oyster Bar
03.2022 - 07.2024
Restaurant Hostess
Pocono Brewery Company
04.2019 - 03.2020
Personal Care Assistant
Erin Holcombe
05.2016 - 03.2019
Food Service
Knoebels Amusement Park
05.2012 - 09.2014
High School Diploma -
Southern Columbia High School
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