Diana Edmonds
Greenbush,MI
Summary
Dedicated 20 plus year mortgage professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company brand.
Overview
21
21
years of professional experience
Work History
Senior Loan Processor
Carrington Mortgage Services LLC
Westfield , IN
07.2020 - 12.2021
- Set up and completed loan submission packages.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies.
Loan Processing Submission Manager
Carrington Mortgage Services
Westfield, IN
05.2015 - 07.2020
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Compiled closing packages for drafting and presentation accuracy.
- Monitored pipelines to track and log status of loans.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Onboarded new employees with training and new hire documentation.
AVP Loan Processing
Royal United Mortgage
Castleton, IN
03.2012 - 05.2015
- Coach and develop 2 Team Leaders and 6 Loan Processors
- Processed Conventional, Reverse (HECM), FHA, VA and Purchase mortgage loans
Service and Solution Supervisor
RCI
Indianapolis, IN
03.2011 - 03.2012
Supervisor
Authors Solution
Indianapolis, IN
08.2009 - 09.2010
Call Center Manager
Waterfield Bank
Carmel , IN
03.2008 - 07.2009
- Call Center Customer Service Manager
- Managed incoming call center of 14 representatives for 40,000 online banking customer
Various Positions
HSBC – (formerly HFC/Beneficial)
Carmel, IN
04.2000 - 12.2007
- Funding Manager
- Department Quality Assurance Lead
- Call Center Manager
Education
BBA - Accounting Major, Computer Info. Systems Minor
Baker Business College
Flint, MI06.1995
Skills
- Accredited Mortgage Professional
- Government Lending
- Verbal and Written Communication
- Microsoft Office
- Encompass
- Multi-platform user
- Paperless Processor
- Credit Verification
- Credit Applications
- Financial Data Collection
- Information Verification
- Loan Application Preparation
- Employment Verification
- Property Appraisals
- Mortgage Closing Scheduling
Timeline
Senior Loan Processor
Carrington Mortgage Services LLC
07.2020 - 12.2021
Loan Processing Submission Manager
Carrington Mortgage Services
05.2015 - 07.2020
AVP Loan Processing
Royal United Mortgage
03.2012 - 05.2015
Service and Solution Supervisor
RCI
03.2011 - 03.2012
Supervisor
Authors Solution
08.2009 - 09.2010
Call Center Manager
Waterfield Bank
03.2008 - 07.2009
Various Positions
HSBC – (formerly HFC/Beneficial)
04.2000 - 12.2007
BBA - Accounting Major, Computer Info. Systems Minor
Baker Business College
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