Diana Encinas
Phoenix,Arizona
Summary
Versatile and dependable, I excel in customer service and animal handling, demonstrated during my tenure at Second Home Pet Resort. Leveraging bilingual skills and a knack for teamwork, I've effectively enhanced pet safety and customer satisfaction. My proactive approach in adapting to diverse environments ensures exceptional care and service, aligning with employer needs.
Overview
4
4
years of professional experience
Work History
Dog Daycare Attendant
Second Home Pet Resort
10.2021 - Current
- Communicated professionally with pet owners via phone, email, and text.
- Gave animals proper attention to promote secure environment in owner's absence.
- Paid attention to body language to ensure everyone's safety.
- Assisted with development of animal behavior modification plans.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Sales Associate
TJX Companies
09.2020 - 04.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Applied Science - Veterinary Technician
Pima Medical Institute
Phoenix, AZ01-2026
High School Diploma -
North Canyon High School
Phoenix, AZ05-2022
Skills
- Adaptable and flexible
- Teamwork and collaboration
- Animal handling
- Customer service
- Dependable and responsible
- Housekeeping duties
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dog Daycare Attendant
Second Home Pet Resort
10.2021 - Current
Sales Associate
TJX Companies
09.2020 - 04.2021
Associate of Applied Science - Veterinary Technician
Pima Medical Institute
High School Diploma -
North Canyon High School
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