Diana Evlakhovich
Tampa
Summary
Dedicated customer service representative with a strong track record in problem resolution and client relations. Committed to enhancing customer satisfaction through effective communication and logistics coordination.
Results-driven logistics customer service representative with expertise in streamlining delivery processes and resolving customer inquiries. Proven ability to train staff and enhance operational efficiency, ensuring timely and accurate service delivery.
Analytical professional experienced in logistics and customer service. Known for critical thinking and effective problem resolution, contributing to improved client relations and enhanced service standards in fast-paced environments.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
East West Moving LLC
Brooklyn, NY
06.2025 - Current
- Assisted customers with order inquiries and tracking shipments.
- Coordinated logistics activities to ensure timely delivery of products.
- Managed customer complaints and provided effective resolutions.
- Updated shipment records and maintained accurate inventory data.
- Assisted in developing new logistic strategies, resulting in more cost-effective transportation solutions for customers.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Logistics Customer Service Representative
Best Move Relocation
Fort Lauderdale, FL
02.2025 - Current
- Coordinated logistics for moving schedules, ensuring timely deliveries and pickups.
- Processed shipments using logistics software, maintaining accuracy in tracking information.
- Mentored junior team members on best practices related to logistics management, contributing towards building a knowledgeable and efficient workforce.
- Coordinated closely with transportation providers, ensuring timely pickups and deliveries while minimizing potential disruptions to the supply chain.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
Logistics Dispatcher
PickUP Delivery Logistics
Boca Raton, FL
02.2022 - 06.2025
- Coordinated daily logistics operations, optimizing routes for cost-effective and efficient deliveries.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Scheduled and dispatched drivers to locations in all over US.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
Customer Logistics Manager
Apex Moving LLC
Seattle, WA
04.2024 - 05.2025
- Streamlined logistics processes to enhance delivery accuracy and efficiency.
- Coordinated cross-departmental communication to resolve customer inquiries promptly.
- Implemented inventory management systems to optimize stock levels and reduce delays.
- Analyzed supply chain metrics to identify areas for operational improvement.
- Led project teams in executing logistics solutions tailored to client needs effectively.
- Enhanced on-time delivery rates with proactive communication and coordination between teams.
- Provided exceptional customer support by addressing inquiries promptly, tracking orders diligently, and providing updates proactively.
- Maintained an organized record of all shipments, ensuring timely invoicing and payment tracking from clients.
- Improved customer satisfaction by resolving complex logistics issues and streamlining processes.
Education
Associate of Arts - Economics
Valencia College
Orlando, FL05.2026
High School Diploma -
Spanish River High School
Boca Raton, FL05.2024
Skills
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Client relations
- Staff training
- Customer satisfaction measurement
Languages
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
East West Moving LLC
06.2025 - Current
Logistics Customer Service Representative
Best Move Relocation
02.2025 - Current
Customer Logistics Manager
Apex Moving LLC
04.2024 - 05.2025
Logistics Dispatcher
PickUP Delivery Logistics
02.2022 - 06.2025
Associate of Arts - Economics
Valencia College
High School Diploma -
Spanish River High School